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LogmeinRescue / iOS-SDK

Rescue In-App Support iOS SDK
http://secure.logmeinrescue.com/welcome/webhelp/EN/SDKi/MobileSDK/c_riossdk_overview.html
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Camera Share view distortion #81

Closed campbell-jake closed 1 year ago

campbell-jake commented 1 year ago

We observe distortion of content in the user's camera view. This was reproduced, to a lesser extent, in the native rescue lens app. The distortion presents as slight vertical elongation of the object in view of the camera on the user device. It is not distorted in the agent dashboard.

In our own consuming application, we attempted a workaround in which we cropped/resized the view to remove the distortion. But doing so caused agent annotations to appear displaced in the wrong location. So it is not a viable, long-term solution.

Recommendation on what to do, or is this a bug that needs to be addressed? Attached images demonstrate the view distortion/elongation present in the user camera preview.

User Camera Agent Dashboard
tamastimar commented 1 year ago

Hi @campbell-jake, thanks for the report. We'll look into it soon.

campbell-jake commented 1 year ago

@tamastimar To follow up- could you provide an estimate as to an investigation timeline?

exceptioncatcher91 commented 1 year ago

Hi @campbell-jake,

This bug has been fixed in SDK v5.15.

Daniel