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LoopKit / Loop

An automated insulin delivery app for iOS, built on LoopKit
https://loopdocs.org
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Loop stops looping/looses connection to G7 #2212

Open kristinkand opened 3 weeks ago

kristinkand commented 3 weeks ago

Loop stops looping because it misses the connection to the CGM. Sometimes the connection is reestablished by itself after a while, sometimes not and the app has to be restarted. That happens randomly but frequently.

To Reproduce It just happens. Sometimes several times a day, sometimes not at all.

Phone

Loop Version

CGM

Pump

marionbarker commented 3 weeks ago

The Loop Reports contain 84 hours of data. Next time it happens, please note the time and post your report here. (Loop, Settings, Issue Report)

marionbarker commented 3 weeks ago

Unless you want to test new code, please switch to main branch as your default. Although main and dev contain the same code now, that may change without warning.

kristinkand commented 3 weeks ago

I’m sorry, it wasn’t my intention to overwhelm with the loop report. I actually had trouble attaching it since I got an error about the file format. Anyway I think it relates to the issue on the zulipchat where I’d tried to post it first but since the issue keeps coming back, I came here. https://loop.zulipchat.com/#narrow/stream/144111-general/topic/LOOP.20CANNOT.20CONNECT.20WITH.20G7

blameitonben commented 3 weeks ago

Just to confirm, your Dexcom APP will have data (fresh BG’s) but loop is not importing/catching them as they come in every 5 minutes?

I can say we attempted to loop with G7 several months ago, and found it totally impossible. The loop phone could be less than 5 feet away line of site of the sensor and would be in signal loss. We had to shift back to G6

In this case this was not a loop issue but the G7 loosing connection constantly. It sounds like your issue is different from signal loss but wanted to confirm that you G7 app is normally receiving good data from the sensor, while loop is actually missing the readings.

Ben

From: kristinkand @.> Sent: Tuesday, August 20, 2024 7:53:06 AM To: LoopKit/Loop @.> Cc: Subscribed @.***> Subject: Re: [LoopKit/Loop] Loop stops looping/looses connection to G7 (Issue #2212)

I’m sorry, it wasn’t my intention to overwhelm with the loop report. I actually had trouble attaching it since I got an error about the file format. Anyway I think it relates to the issue on the zulipchat where I’d tried to post it first but since the issue keeps coming back, I came here. https://loop.zulipchat.com/#narrow/stream/144111-general/topic/LOOP.20CANNOT.20CONNECT.20WITH.20G7

— Reply to this email directly, view it on GitHubhttps://github.com/LoopKit/Loop/issues/2212#issuecomment-2299057678, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ACWNLOZGZLRMT5SZMGUUMCTZSNJ5FAVCNFSM6AAAAABM2BAOSWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJZGA2TONRXHA. You are receiving this because you are subscribed to this thread.Message ID: @.***>

kristinkand commented 3 weeks ago

@blameitonben Yes, that is correct. The Dexcom app shows fresh data but Loop shows “signal loss”. We have been experiencing this since the summer and I'd say since we upgraded to 3.5.0 (we didn’t have this issue when we started looping this spring).

I’ve turned off focus, low power mode, no direct to watch and the kid wasn’t playing a game. It just happens randomly.