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LoopKit / Loop

An automated insulin delivery app for iOS, built on LoopKit
https://loopdocs.org
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RileyLink communications error refuses to pair #2232

Open caitp opened 2 months ago

caitp commented 2 months ago

Describe the bug In attempting to pair a new OmniPod, a RileyLink doesn't even try to communicate with it and I get stuck in an endless "sent ACK instead.." error, and the only option I'm given is to throw out a brand new, perfectly working pod, without even trying to work around it.

Attach an Issue Report I can't get an issue report while stuck on this screen (awesome)

To Reproduce Steps to reproduce the behavior: Try to pair a pod, get unlucky and have some kind of comms error

Expected behavior If a comms error occurs, try again

Screenshots N/A Phone

CGM

Pump

Additional context Add any other context about the problem here.

marionbarker commented 2 months ago

I’m sorry for the issues and loss of pod. Can you confirm that you tried all these troubleshooting tips before discarding the pod.

If you tried all these things a couple of times, it was probably a defective pod.

And please post your Loop Report. If it failed to pair at all, we won’t see anything but there might be Rileylink messages that provide a clue.

caitp commented 2 months ago

The only option I did not try was disabling and re-enabling Bluetooth -- rileylink settings and diagnostics are completely inaccessible in this state

sp90 commented 1 month ago

After updating to the latest version on iOS 18 and using an iPhone 15 pro we had the exact same issue

marionbarker commented 1 month ago

Please post a Loop Report. Loop, Settings, scroll down to Support and tap Issue Report and then post it here.

These reports contain 84 hours of data so can be useful even if you prepare it after cancelling out.

Was your next pod successful? Did you try all the troubleshooting steps?

What kind of Rileylink and do you have a different one to try?