Closed ctag closed 3 years ago
In an effort to improve our customer support experience and in recognition that our support backlog on GitHub has historically exceeded the capacity of our engineering team, we have taken the difficult decision to focus on the most contemporary issues reported and to close all others without confirmation of resolution.
Our belief is that issues which have remained unresolved and unaltered for extended periods of time are less likely to continue to pose a significant problem to the user than when they were originally filed. More contemporary issues however may still be relevant and hence are more appropriate to prioritize.
For those users who remain interested in resolution of a reported issue that was closed, we are encouraging usage of our developer portal forums [https://forum.lora-developers.semtech.com/] and commercial support portal [https://semtech.force.com/ldp/ldp_support?__hstc=212684107.579a13689e43099691e328c9248e6ecc.1623103335314.1624470656297.1624635514661.6&__hssc=212684107.6.1624635514661&__hsfp=4176385453] as the preferred avenues to receive support. We will continue to monitor the GitHub issue trackers as well, but want to encourage all users to take advantage of the increased community presence on the developer portal. For commercial customers, we highly recommend using the commercial support portal which is uniquely tailored to service such support requests.
Hi,
I have the packet forwarder set up and running on a Raspberry Pi Compute Module 3. After 24 hours of runtime the sensor data stops being forwarded to thethings network. This has occurred to several systems.
To troubleshoot, I left a system running with several sensors associated to it, and after it stopped reporting the next day I logged into a serial console and:
So it seems to me that the issue may exist internally to lora-pkt-fwd. Is it possible the software is losing its connection and not exiting? We're looking at running the spi test next, are there any other troubleshooting steps you would reccomend?
Log from the event (note PUSH_DATA acknowledged drops to 0.00%)
Thank you, Chris