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LukePrior / nbn-upgrade-map

Interactive map showing premises eligible for the NBN FTTP upgrade program.
https://nbn.lukeprior.com/
MIT License
135 stars 11 forks source link

Address showing as Multiple units when it is a single premise house. #241

Closed JackSterne01 closed 1 year ago

JackSterne01 commented 1 year ago

I have noticed that the FTTP Rollout has hit my area. I was advised that complex dwellings (Apartments/units) were not being done. I can see that my address is showing up as 6 Units when it is a house. just wondering if that would affect whether or not we are eligible for the fibre upgrade.

lyricnz commented 1 year ago

It's possible that there is misalignment between the GNAF (address database), and NBN. How does your address look on NBNco website? Was your premises ever multi-dwellings? (either in a previous life, or knock-down rebuild?). Feel free to email me @gmail your address if you want me to look into your specific case.

JackSterne01 commented 1 year ago

Hey Simon, Really appreciate you getting back to me mate. We have had a house on this lot of land for over 15 years. Just a single house no sublet apartments or anything just a normal house. I will forward you through an email concisely describing the issue with images for reference. I hope this will help. Thanks simon

On Monday, 21 August 2023, Simon Roberts @.***> wrote:

It's possible that there is misalignment between the GNAF (address database), and NBN. How does your address look on NBNco website? Was your premises ever multi-dwellings? (either in a previous life, or knock-down rebuild?). Feel free to email me @gmail https://github.com/gmail your address if you want me to look into your specific case.

— Reply to this email directly, view it on GitHub https://github.com/LukePrior/nbn-upgrade-map/issues/241#issuecomment-1685573120, or unsubscribe https://github.com/notifications/unsubscribe-auth/BCAP3AJVFAUSMKNEGCC63VDXWLI2LANCNFSM6AAAAAA3WSG25Q . You are receiving this because you authored the thread.Message ID: @.***>

JackSterne01 commented 1 year ago

My email address is @.*** . I cant seem to find your email anywhere. But if your able to send me an email, i have a detailed explanation of the data error that i can send through. Cheers jack

On Monday, 21 August 2023, jack sterne @.***> wrote:

Hey Simon, Really appreciate you getting back to me mate. We have had a house on this lot of land for over 15 years. Just a single house no sublet apartments or anything just a normal house. I will forward you through an email concisely describing the issue with images for reference. I hope this will help. Thanks simon

On Monday, 21 August 2023, Simon Roberts @.***> wrote:

It's possible that there is misalignment between the GNAF (address database), and NBN. How does your address look on NBNco website? Was your premises ever multi-dwellings? (either in a previous life, or knock-down rebuild?). Feel free to email me @gmail https://github.com/gmail your address if you want me to look into your specific case.

— Reply to this email directly, view it on GitHub https://github.com/LukePrior/nbn-upgrade-map/issues/241#issuecomment-1685573120, or unsubscribe https://github.com/notifications/unsubscribe-auth/BCAP3AJVFAUSMKNEGCC63VDXWLI2LANCNFSM6AAAAAA3WSG25Q . You are receiving this because you authored the thread.Message ID: @.***>

lyricnz commented 1 year ago

Have received a copy of the email OP sent to their ISP. It appears that both the GNAF database, and hence NBNco website, have multiple dwellings listed for his address. He needs to submit a request (via his ISP) per https://www.nbnco.com.au/missingaddress to get this updated.

If your address record requires updating or you are still unable to find your address, you’ll need to contact a phone and internet provider who will contact nbn to assist in making these changes or help registering your address

JackSterne01 commented 1 year ago

i have reached out to telstra and Aussie Broadband (Current ISP is Tesltra). Telstra says that they are unable to make contact with NBN. Aussie broadband has said that NBN has responded in a way that is ignorant of the fact that our address is listed incorrectly, and that we will need to pay to have our address upgraded to FTTP. However I am just trying to get my address listed and recorded correctly

On Mon, 21 Aug 2023 at 18:35, Simon Roberts @.***> wrote:

Have received a copy of the email OP sent to their ISP. It appears that both the GNAF database, and hence NBNco website, have multiple dwellings listed for his address. He needs to submit a request (via his ISP) per https://www.nbnco.com.au/missingaddress to get this updated.

If your address record requires updating or you are still unable to find your address, you’ll need to contact a phone and internet provider https://www.nbnco.com.au/residential/service-providers who will contact nbn to assist in making these changes or help registering your address

— Reply to this email directly, view it on GitHub https://github.com/LukePrior/nbn-upgrade-map/issues/241#issuecomment-1685895185, or unsubscribe https://github.com/notifications/unsubscribe-auth/BCAP3APL22KQCZFIINEI6TDXWMMV5ANCNFSM6AAAAAA3WSG25Q . You are receiving this because you authored the thread.Message ID: @.***>

lyricnz commented 1 year ago

Suggest point your current ISP at https://www.nbnco.com.au/missingaddress and offer to send them a utility bill with your address on it. Also https://online.nswlrs.com.au/ will demonstrate that it's a single land title. Good luck.

lyricnz commented 1 year ago

If your ISP refuses to contact NBN on your behalf (this is 100% their responsibility - see https://www.nbnco.com.au/support/complaints for details), maybe you can file a complaint with NBNco.

Can we close this issue? This project uses both GNAF and NBNco data-stores, and as such doesn't maintain it's own "correctness".

LukePrior commented 1 year ago

If you run into any other issues feel free to raise them but I will close this now.