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MBFVSolutionsLLC / ChiEpsilonMemberSupport

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Eligible student cannot access the invitation to accept #59

Closed TuckKau closed 3 years ago

TuckKau commented 3 years ago

What is the e-mail address you are using to login to xehub kaus@pdx.edu

What is your chapter number and name Portland State University Chapter #131

Describe the bug One student who wants to become a XE member is having trouble accessing the invitation to join. Her name is Ashley N Arries. When she clicks on the link to the application, she is being brought to the XEHUB Home Page instead.

To Reproduce Steps to reproduce the behavior:

  1. Click on the link to submit the XE new member application
  2. See the XEHUB Home Page

Expected behavior When she clicks on the link, she should see the window shown below to register as a new member.

Screenshots Capture

Desktop (please complete the following information):

brunofvalli commented 3 years ago

Ashley has already registered using the link. The e-mailed link can only be used once.

I have changed the application to give a better error message when she attempts to use the link.

She should get this message now: image

You can try this link that was sent to her on the last e-mail message: [hidden link]

To get the same error message you cannot be logged into XEHub.

She would need to either login using the account that has already been created, or she can reset her password by following the "Forgot your password?" link under the "Log In" screen:

image

TuckKau commented 3 years ago

So it looks like that didn't solve the issue. The XEHUB already recognizes that she is in the system, which doesn't make sense because she never was directed to the text window (shown in my first post) in any of the invitations I either sent or resent to her. Every invite link she clicked on directed her to the XEHUB Log in screen, which shouldn't happen because according to my XEHUB, she is not shown in the 'Invitation Accepted' form. Because she is technically in the system already, is there a way for her invitation to be accepted in a different way? I don't know if it was a mistake somewhere on my part or her part, but I just don't get why she was never directed to that text window to register when all of my other new members had no issues accessing it and filling it out. Thanks!

brunofvalli commented 3 years ago

The problem is she has registered, but she never logged in. I can reset her account and she would get an invitation link again. I am going to do that instead. I will let you know once I do.

brunofvalli commented 3 years ago

I have deleted her registration and re-invited her. It should work now. She should have received another invitation.

TuckKau commented 3 years ago

So she tried clicking on the new link that you sent her and it still directed her to the login page with the error message that you previously mentioned. For some reason even though you deleted her registration, she is still not being directed to the text window that everyone else is usually immediately directed to.

brunofvalli commented 3 years ago

Ok, now I see what I messed up there. It would work now. Please ask her to try again.

TuckKau commented 3 years ago

It worked! She is now in the 'Officer Approved' tab. Thank you so much for your help.