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A community hub for MKT Playbook users. Report bugs, request features, ask questions, and much more.
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All info/cards dissappeared #11

Closed Braderz87 closed 1 year ago

Braderz87 commented 2 years ago

Describe the bug A clear and concise description of what the bug is. All of my D/K/G cards have suddenly dissappeared. I’ve tried resetting the app and my phone, but the app remains clear, asking me to add cards.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Video If applicable, add a link to a video (e.g. YouTube or Vimeo) to help explain your problem.

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

TitusPosiadly commented 2 years ago

Hey, thanks for the report. Could you add a bit more information regarding your device and the app version you are running?

Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Version: [e.g. 1.1.8 (47)]
Jailbroken: [YES or NO]

EDIT: Also, if you remember, could you tell me what you did right before everything disappeared?

Braderz87 commented 2 years ago

Hello! Thanks for the response.

Yes.

Device: iPhone XR OS: iOS 14.8 Version: 1.2.0 (55) Jailbroken: No

On Oct 24, 2022, at 14:58, Titus Posiadly @.***> wrote:

 Hey thanks for the report. Could you add a bit more information regarding your device and the app version you are running?

Device: [e.g. iPhone6] OS: [e.g. iOS8.1] Version: [e.g. 1.1.8 (47)] Jailbroken: [YES or NO] — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.

TitusPosiadly commented 2 years ago

Perfect, thanks. Do you remember what you did right before everything disappeared or if anything unusual happened (For example did you see any error messages in the app)?

Braderz87 commented 2 years ago

Hello,

No, I don’t remember an error or anything that may have warned me. Would you recommend deleting the app and redownloading?

Thanks again!

On Oct 24, 2022, at 16:31, Titus Posiadly @.***> wrote:

 Perfect, thanks. Do you remember what you did right before everything disappeared or if anything unusual happened (For example did you see any error messages in the app)?

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.

TitusPosiadly commented 2 years ago

When opening the card list do you see all the cards just without the level, points, and images or is the list completely empty? Also, did you recently download/open the app on another device that is connected to the same AppleID?

I can't really give you a good suggestion on what do to before I know what caused this. Very sorry and also sorry for the inconvenience this causes. It sounds like a very serious issue so I would like to make sure there isn't a simple fix before taking drastic measures. Oh, and did you have the database filled already with all your data/Do you still have recent screenshots of your inventory? I am asking to know how careful we have to be proceeding forward.

TitusPosiadly commented 1 year ago

Closed the issue due to inactivity. Without more info, I was unable to pinpoint the cause. If additional info comes up or if this issue occurs again for another user feel free to reopen this issue.