In our PrestaShop store we have correctly connected the MONEI platform and next to it, as in other payment methods configured we have a surcharge module called Advanced Payment Rules that adds a surcharge in the cart when a customer buys from abroad. What happens is that all other payment methods correctly take this value and add it to the amount to pay but your platform takes the final value of the cart but also the value without the surcharge thus generating a payment error at checkout. In this way the order is created in the PrestaShop backoffice but the order confirmation email will not be sent to the customer because the order status remains as "Payment error". If we go into that order we can see that indicates that have been paid for example 1000 € instead of 950 € that would be the cart without the 50 euros surcharge for foreign purchase. Could you make some compatibility since I have contacted the developers of that module and they tell me that they can not do anything about it.
In our PrestaShop store we have correctly connected the MONEI platform and next to it, as in other payment methods configured we have a surcharge module called Advanced Payment Rules that adds a surcharge in the cart when a customer buys from abroad. What happens is that all other payment methods correctly take this value and add it to the amount to pay but your platform takes the final value of the cart but also the value without the surcharge thus generating a payment error at checkout. In this way the order is created in the PrestaShop backoffice but the order confirmation email will not be sent to the customer because the order status remains as "Payment error". If we go into that order we can see that indicates that have been paid for example 1000 € instead of 950 € that would be the cart without the 50 euros surcharge for foreign purchase. Could you make some compatibility since I have contacted the developers of that module and they tell me that they can not do anything about it.