Office documents can not be opened

MPDL / KEEPER

This repository contains files for the KEEPER development

http://keeper.mpdl.mpg.de

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Office documents can not be opened #414

Closed helkv closed 4 years ago

helkv commented 4 years ago

Testserver: qa keeper Browser: firefox 78.0b2 (64-Bit) Chrome 83.0.4103.97 Version: Seafile 7.1.3

Actions: open an Office Online document -> an error message is displayed. The content of the document is not displayed.

Observations:

different Office document types are affected: docx, pptx, xlsx
different kinds of errors occur:
- "We couldn't find the file you wanted."
- "Something went wrong and we couldn't load this content. Refreshing the browser may fix the problem."
- ...

Expected result: the Office document is displayed and can be edited via Office Online

vmakarenko commented 4 years ago

Tested in HO, bad inet connection (packet loss), VPN in MPDL network.

Cannot reproduce in general: all 3 mentioned formats can be opened with OOS. However, browser console is full of errors like (pptx):

GET https://win-oos-keeper.mpcdf.mpg.de/p/PptResources/1033/segoeui.woff net::ERR_ABORTED 404
...
POST https://win-oos-keeper.mpcdf.mpg.de/p/ppt/view.svc/jsonAnonymous/GetFullSizePreview 500

or (for xlsx, docx):

Failed to load resource: the server responded with a status of 404 ()

iosifpeterfi commented 4 years ago

I reviewed the errors. These errors are internal OOS refrerences. OOS is not open source and we cannot fix it. The errors show up every single time, which might suggest that Microsoft failed to clean up the code properly before releasing. It does not seem to have any functionality impact.

Unable to replicate, closing this request.

helkv commented 4 years ago

Office documents can be displayed and edited via Office Online. Errors cannot be reproduced.

Testserver: qa keeper Browser: Firefox 78.0b9 (64-Bit), Chrome 83.0.4103.116 (64-Bit) Version: Seafile 7.1.3 Result: ok