getting error - Failed to send MDM install update/upgrade request. Verify that the Jamf Pro API account XXX has the privileges "Jamf Pro Server Objects > Computers > Create & Read" and "Jamf Pro Server Actions > Send Computer Remote Command to Download and Install macOS Update".

msmith-wenona commented 1 year ago

I am getting this error on the super run. I have checked and triple checked that this account is setup in jamf correctly.

I have set the password multiple times to make sure it is correct :-)

It happens when upDATING or when upGRADING.

anyone else seeing this or any thoughts on what to do?

Cheers Michael

Macjutsu commented 1 year ago

Have you checked the latest documented requirements?

https://github.com/Macjutsu/super/wiki/Apple-Silicon-Jamf-Pro-API-Credentials#jamf-pro-api-account-privileges

msmith-wenona commented 1 year ago

thank you for that. Yes we are on JAMF 10.47. I added the new permissions and it definitely got further. But still failed.

the only error I can see that might be related is: Error: Installation of macOS update/upgrade timed out after 600 seconds, trying again in 3600 seconds.

I have verbose mode on so let me know any of the log files that might show more details.

Macjutsu commented 1 year ago

This is likely not an issue directly with super, instead this is likely a very common failure of the MDM process, usually on the local computer.

Check some of the other logs per this documentation: https://github.com/Macjutsu/super/wiki/Troubleshooting#mdmcommandlog

redsee83 commented 1 year ago

@msmith-wenona I'm having the same issue, after adding the additional server permissions for jamf 10.47, im getting the same mdm failure. Wondering if this was ever resolved for you?

Macjutsu commented 1 year ago

@redsee83 Have you followed the documentation and checked the mdmCommand.log or mdmWorkflow.log?

https://github.com/Macjutsu/super/wiki/Troubleshooting#mdmcommandlog

redsee83 commented 1 year ago

Yes I have, I have incrementally adjusted the following timeouts without any luck. Attached logs for reference. Error: Push workflow for macOS update/upgrade via MDM failed, trying again in XXXX seconds.

The number of seconds to timeout the macOS installation workflow if no progress is reported. macOSInstallerTimeoutSECONDS=900

The number of seconds to timeout MDM commands if no response is reported. mdmTimeoutSECONDS=1200

The number of seconds to timeout the MDM download/prepare workflow if no progress is reported. mdmWorkflowTimeoutSECONDS=1800

mdmCommand.log mdmWorkflow.log super.log

Macjutsu commented 1 year ago

@redsee83 So... if you look at your mdmWorkflow.log.... we can see that all the older non-RSR updates are completing installation with a PREPARED_COMMITTING_STASH... however the log also shows that Apple's latest RSR update is not installing.

As you can see from this example mdmWorkflow.log... the RSR updates generate the same PREPARED_COMMITTING_STASH message upon completion. https://github.com/Macjutsu/super/blob/main/Example-Logs/13.3.1-%3E13.3.1(a)-Apple-Silicon-Jamf-Pro-MDM/mdmWorkflow.log

In other words, super is asking for an MDM update command to be sent and Jamf Pro is sending the MDM update command (as evidenced in the mdmCommand.log), but softwareupdate on that Mac isn't actually applying the RSR update.

Unfortunately there isn't anything super can do but try again later. You may have to manually restart that computer before softwareupdate actually starts working again.

If you want support for using super please reach out to the Mac Admins Foundation Slack in channel #super.

msmith-wenona commented 1 year ago

I too have adjusted the timeframes, but didn't get a time that worked.

my mdmcommand.log shows the below output

Sat Jul 08 16:14:56 FVFJ93UA1WG7 super[24976]: **** S.U.P.E.R.M.A.N. 3.0 INSTALL macOS Ventura 13.4.1-22F82 MDM START ****
Filtering the log data using "process == "softwareupdated" AND composedMessage CONTAINS "Reported progress""
2023-07-08 16:20:55.977 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
Timestamp               Ty Process[PID:TID]
2023-07-08 16:20:55.977 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:55.987 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.010000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:55.987 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.010000 estimatedTimeRemaining:-1.000000
Sat Jul 08 16:20:56 FVFJ93UA1WG7 super[24976]: **** TIMESTAMP ****
2023-07-08 16:20:56.768 Df softwareupdated[29140:1afe8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:56.768 Df softwareupdated[29140:1afe8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:56.769 Df softwareupdated[29140:1afe8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:56.769 Df softwareupdated[29140:1afe8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:57.901 Df softwareupdated[29140:1b3cb] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:57.902 Df softwareupdated[29140:1b3cb] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.750000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:57.901 Df softwareupdated[29140:1b3cb] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:57.902 Df softwareupdated[29140:1b3cb] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.750000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.420 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.421 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.420 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.421 Df softwareupdated[29140:1b3bf] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.668 Df softwareupdated[29140:1b3c4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.668 Df softwareupdated[29140:1b3c4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.750000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.668 Df softwareupdated[29140:1b3c4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:58.668 Df softwareupdated[29140:1b3c4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.750000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:59.219 Df softwareupdated[29140:1b3be] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:59.221 Df softwareupdated[29140:1b3be] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:59.219 Df softwareupdated[29140:1b3be] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.999000 estimatedTimeRemaining:-1.000000
2023-07-08 16:20:59.221 Df softwareupdated[29140:1b3be] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:21:18.099 Df softwareupdated[29140:1b3c1] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:21:18.099 Df softwareupdated[29140:1b3c1] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:21:18.195 Df softwareupdated[29140:1b716] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:READY stalled:NO portionComplete:0.990000 estimatedTimeRemaining:-1.000000
2023-07-08 16:21:18.195 Df softwareupdated[29140:1b716] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:READY stalled:NO portionComplete:0.990000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:20.172 Df softwareupdated[29140:1bb83] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:20.172 Df softwareupdated[29140:1bb83] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:ACCEPTED stalled:NO portionComplete:0.001000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:20.250 Df softwareupdated[29140:1bb83] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.010000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:20.250 Df softwareupdated[29140:1bb83] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.010000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:24.794 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.079000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:24.794 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_WAKEUP stalled:NO portionComplete:0.079000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:24.801 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.080000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:24.801 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.080000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:25.257 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.149000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:25.257 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:PREFLIGHT_PREREQUISITE stalled:NO portionComplete:0.149000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:25.278 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PERSONALIZE stalled:NO portionComplete:0.150000 estimatedTimeRemaining:-1.000000
2023-07-08 16:23:25.278 Df softwareupdated[29140:1ba02] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_PERSONALIZE stalled:NO portionComplete:0.150000 estimatedTimeRemaining:-1.000000
2023-07-08 16:24:03.362 Df softwareupdated[29140:1bb74] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_FDR_RECOVERY stalled:NO portionComplete:0.220000 estimatedTimeRemaining:-1.000000
2023-07-08 16:24:03.362 Df softwareupdated[29140:1bb74] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREFLIGHT_FDR_RECOVERY stalled:NO portionComplete:0.220000 estimatedTimeRemaining:-1.000000
2023-07-08 16:24:06.620 Df softwareupdated[29140:1bea4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREPARING_UPDATE stalled:NO portionComplete:0.290000 estimatedTimeRemaining:-1.000000
2023-07-08 16:24:06.620 Df softwareupdated[29140:1bea4] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (start): phase:PREPARING_UPDATE stalled:NO portionComplete:0.290000 estimatedTimeRemaining:-1.000000
Sat Jul 08 16:24:06 FVFJ93UA1WG7 super[24976]: **** TIMESTAMP ****
2023-07-08 16:36:20.598 Df softwareupdated[29140:1d02e] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.290035 estimatedTimeRemaining:-1.000000
2023-07-08 16:36:20.598 Df softwareupdated[29140:1d02e] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.290035 estimatedTimeRemaining:-1.000000
2023-07-08 16:38:59.188 Df softwareupdated[29140:1d3a5] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.297156 estimatedTimeRemaining:-1.000000
2023-07-08 16:38:59.188 Df softwareupdated[29140:1d3a5] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.297156 estimatedTimeRemaining:-1.000000
2023-07-08 16:41:21.584 Df softwareupdated[29140:1d741] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.304269 estimatedTimeRemaining:-1.000000
2023-07-08 16:41:21.584 Df softwareupdated[29140:1d741] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.304269 estimatedTimeRemaining:-1.000000
2023-07-08 16:43:55.926 Df softwareupdated[29140:1f94c] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.311582 estimatedTimeRemaining:-1.000000
2023-07-08 16:43:55.926 Df softwareupdated[29140:1f94c] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (inter): phase:PREPARING_UPDATE stalled:NO portionComplete:0.311582 estimatedTimeRemaining:-1.000000
2023-07-08 16:44:33.646 Df softwareupdated[29140:20ae8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000
2023-07-08 16:44:33.646 Df softwareupdated[29140:20ae8] [com.apple.SoftwareUpdateMacController:SU] [SUMacControllerProgressManager] Reported progress (end): phase:COMPLETED stalled:NO portionComplete:1.000000 estimatedTimeRemaining:-1.000000

So it gets to the preparing_update stage and only does about 30%-50% and then moves to completed BUT doesn't actually complete and never gets to Applying.

full mdmworkflow.log below mdmWorkflow.log

redsee83 commented 1 year ago

rebooted but same result of failure.

Macjutsu commented 1 year ago

The permissions issue has been resolved... the issue that your seeing now is a duplicate of https://github.com/Macjutsu/super/issues/107

Macjutsu / super

getting error - Failed to send MDM install update/upgrade request. Verify that the Jamf Pro API account XXX has the privileges "Jamf Pro Server Objects > Computers > Create & Read" and "Jamf Pro Server Actions > Send Computer Remote Command to Download and Install macOS Update". #104