Error: Push workflow for macOS update/upgrade via MDM failed, trying again in XXX seconds.

[redsee83]

Jamf 10.47 ; MacOS 13.4.1 trying to upgrade to the latest RSR version (c) ; Using the Jamf Pro deployment method with a service account ; added new group permissions to accommodate 10.47

• Multiple devices having this issue and upgrades have been running slow after moving to super 3.0.

• I have incrementally adjusted the following timeouts without any luck (which has worked in previous iterations) Attached logs for reference.

• SUPER.log Error: Push workflow for macOS update/upgrade via MDM failed, trying again in XXXX seconds.

• MDMCommand.log

  2023-07-14 08:13:23.860 Df mdmclient[8137:a0e6] [com.apple.ManagedClient:HTTPUtil] [0:MDMDaemon:HTTPUtil:<0xa0e6>] >>>>> Sending HTTP request (PUT) [MDM_GetBootstrapToken] >>>>>
  2023-07-14 08:13:24.164 Df mdmclient[8137:a0e6] [com.apple.ManagedClient:HTTPUtil] [0:MDMDaemon:HTTPUtil:<0xa0e6>] <<<<< Received HTTP response (200) [MDM_GetBootstrapToken] <<<<<
  2023-07-14 08:13:24.323 Df mdmclient[8137:a079] [com.apple.ManagedClient:HTTPUtil] [0:MDMDaemon:HTTPUtil:<0xa079>] >>>>> Sending HTTP request (PUT) [Acknowledged(ScheduleOSUpdate):120a6de2-7fab-4b2d-95c8-255c6a592f01] >>>>>
  2023-07-14 08:13:24.449 Df mdmclient[8137:a079] [com.apple.ManagedClient:HTTPUtil] [0:MDMDaemon:HTTPUtil:<0xa079>] <<<<< Received HTTP response (200) [Acknowledged(ScheduleOSUpdate):120a6de2-7fab-4b2d-95c8-255c6a592f01] <<<<<

The number of seconds to timeout the macOS installation workflow if no progress is reported. macOSInstallerTimeoutSECONDS=900

The number of seconds to timeout MDM commands if no response is reported. mdmTimeoutSECONDS=1200

The number of seconds to timeout the MDM download/prepare workflow if no progress is reported. mdmWorkflowTimeoutSECONDS=1800

mdmCommand.log mdmWorkflow.log super.log

[Macjutsu]

This is the same issue as https://github.com/Macjutsu/super/issues/104

[redsee83]

104 is titled as a permissions issue, thought id create a dedicated ticket for the rsr issue happening after the permissions issue is fixed.

[Macjutsu]

OK... I'll swap it arround

[redsee83]

Discussion in the SUPER slack channel about it.

https://macadmins.slack.com/archives/C03LKQ8EN2C/p1689341913437349

[Macjutsu]

@redsee83 is this still an issue for you?

[redsee83]

no, all good now.

[Macjutsu]

Thanks!