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Macjutsu / super

S.U.P.E.R.M.A.N. optimizes the macOS software update experience.
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Failure when running Non-System Apple Software Updates #171

Closed reuven-cohen closed 9 months ago

reuven-cohen commented 9 months ago

I have tried to run Non-System Apple Software Updates on both Super v3.0 and v4.0 yet it appears to keep failing.

Logs show failure\retry\failure then the "Installing Apple Software Updates" popup stays on screen and will not quit.

Aside from fixing the Non-System Apple Software Updates deployment, it's odd that the popup doesn't terminate and show an "Update Failed" prompt.

LOGS: asu-workflow.log Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE START

Wed Nov 08 19:47:39 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE FAILED

Wed Nov 08 19:47:39 [SCRUBBED] super[88882]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds.

Wed Nov 08 19:47:58 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE START

Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE FAILED

Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds.

super.log Wed Nov 08 19:45:26 [SCRUBBED] super-starter[88834]: S.U.P.E.R.M.A.N. 4.0.0 - LAUNCHDAEMON Wed Nov 08 19:45:28 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - SUPER STARTUP WORKFLOW Wed Nov 08 19:45:31 [SCRUBBED] super[88882]: Status: Mac computer with Apple silicon running: macOS Ventura 13.6-22G313 Wed Nov 08 19:45:31 [SCRUBBED] super[88882]: Status: Last macOS startup was: 2023-10-25:15:57:00 Wed Nov 08 19:45:31 [SCRUBBED] super[88882]: Status: Current GUI user name: [SCRUBBED] Wed Nov 08 19:45:37 [SCRUBBED] super[88882]: Status: System is managed by Jamf Pro [SCRUBBED].[SCRUBBED].0 hosted at: https://[SCRUBBED].[SCRUBBED].[SCRUBBED]:[SCRUBBED]/ Wed Nov 08 19:45:37 [SCRUBBED] super[88882]: Status: macOS update/upgrade workflows automatically authenticated via Jamf Pro API with --auth-mdm-failover-to-user=NOSERVICE,SOFT,HARD,BOOTSTRAP. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - CHECK SOFTWARE UPDATES/UPGRADE Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: No available macOS minor updates or they may be deferred via configuration profile. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: 1 available non-system update(s). Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: Recommended (non-system) update 1: Safari17.1VenturaAuto-17.1 Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: A macOS major upgrade is available: macOS Sonoma 14.1.1 Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Warning: To install macOS major upgrades you must enable the --install-macos-major-upgrades option. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: Restarting workflow automatic zero date. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: Status: Restarting all deadline counters. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - NON-SYSTEM SOFTWARE UPDATE Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: IBM Notifier: Installing non-system Apple software updates notification. Wed Nov 08 19:45:38 [SCRUBBED] super[88882]: softwareupdate: Starting non-system Apple software updates installation workflow, check /Library/Management/super/logs/asu-workflow.log for more detail. Wed Nov 08 19:47:39 [SCRUBBED] super[88882]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds. Wed Nov 08 19:47:39 [SCRUBBED] super[88882]: Status: Restarting various softwareupdate daemon processes... Wed Nov 08 19:47:41 [SCRUBBED] super[88882]: Status: Starting full check for all available system software... Wed Nov 08 19:47:41 [SCRUBBED] super[88882]: softwareupdate: Waiting for available Apple software updates... Wed Nov 08 19:47:54 [SCRUBBED] super[88882]: Status: No available macOS minor updates or they may be deferred via configuration profile. Wed Nov 08 19:47:54 [SCRUBBED] super[88882]: Status: 1 available non-system update(s). Wed Nov 08 19:47:54 [SCRUBBED] super[88882]: Status: Recommended (non-system) update 1: Safari17.1VenturaAuto-17.1 Wed Nov 08 19:47:54 [SCRUBBED] super[88882]: mdmclient: Waiting for available macOS major upgrades... Wed Nov 08 19:47:58 [SCRUBBED] super[88882]: Status: A macOS major upgrade is available: macOS Sonoma 14.1.1 Wed Nov 08 19:47:58 [SCRUBBED] super[88882]: Warning: To install macOS major upgrades you must enable the --install-macos-major-upgrades option. Wed Nov 08 19:47:58 [SCRUBBED] super[88882]: Warning: Failed to install all non-system Apple software updates. Wed Nov 08 19:47:58 [SCRUBBED] super[88882]: softwareupdate: Starting non-system Apple software updates installation workflow, check /Library/Management/super/logs/asu-workflow.log for more detail. Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds. Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: Status: Restarting various softwareupdate daemon processes... Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: Warning: Failed to install all non-system Apple software updates after multiple attempts, trying again in 60 minutes. Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: Exit: super is scheduled to automatically relaunch at: 2023-11-08:20:49:00 Wed Nov 08 19:49:59 [SCRUBBED] super[88882]: S.U.P.E.R.M.A.N. 4.0.0 - CLEAN EXIT

Macjutsu commented 9 months ago

Use v4.0.1... and try again please.

reuven-cohen commented 9 months ago

Tested with v4.0.1. No luck.

ASUListCache =     (
    "Safari17.1VenturaAuto",
    "MSU_UPDATE_23B81_patch_14.1.1_major"
);
AuthJamfClient = 1;
AuthJamfComputerID = [Scrubbed];
AuthMDMFailoverToUser = "NOSERVICE,SOFT,HARD,BOOTSTRAP";
DeadlineCountFocus = 3;
DeadlineCountSoft = 3;
DeadlineDaysHard = 3;
DeferralTimerMenu = "60,180,300,480,1440";
DisplayHelpButtonString = "[Scrubbed]";
DisplayIconFileCachedOrigin = "/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdate.icns";
DisplayWarningButtonString = "https://support.apple.com/en-us/HT201222";
InstallNonSystemUpdatesWithoutRestarting = 1;
InstallRapidSecurityResponses = 1;
MacLastStartup = "2023-10-25:15:57:00";
NextAutoLaunch = "2023-11-09:16:17:00";
SuperStatus = "Thu Nov 09 15:17:22: Pending: Failed to install all non-system Apple software updates after multiple attempts, trying again in 60 minutes.";
SuperVersion = "4.0.1";
VerboseMode = 1;
macOSBetaProgramCache = 0;
macOSNewestMarketingNameCache = "macOS Sonoma";
macOSNewestVersionCache = "14.1.1";
Macjutsu commented 9 months ago

What does the asu-workflow.log show?

reuven-cohen commented 9 months ago

Same as before, and this is the output with Verbose logging enabled.

Thu Nov 09 15:13:01 [SCRUBBED] super[73962]: S.U.P.E.R.M.A.N. 4.0.1 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE START

Thu Nov 09 15:15:01 [SCRUBBED] super[73962]: S.U.P.E.R.M.A.N. 4.0.1 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE FAILED

Thu Nov 09 15:15:02 [SCRUBBED] super[73962]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds.

Thu Nov 09 15:15:22 [SCRUBBED] super[73962]: S.U.P.E.R.M.A.N. 4.0.1 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE START

Thu Nov 09 15:17:22 [SCRUBBED] super[73962]: S.U.P.E.R.M.A.N. 4.0.1 - INSTALL NON-SYSTEM UPDATES VIA SOFTWAREUPDATE FAILED

Thu Nov 09 15:17:22 [SCRUBBED] super[73962]: Error: Installation of non-system Apple software updates failed to start after waiting for 120 seconds.

Macjutsu commented 9 months ago

What about the asu-list.log? It's strange because there's zero feedback from softwareupdate in that asu-workflow.log... not something I've ever seen.

reuven-cohen commented 9 months ago

asu-list.log

2023-11-09 15:40:05.797 softwareupdate[83052:41571858] XType: Using static font registry. Software Update Tool

Finding available software Software Update found the following new or updated software:

MatimusPrime commented 9 months ago

Im seeing the same thing we had to turn off Non system updates and have folks do the 17.1 Safari update manually on 13.6.1

Macjutsu commented 9 months ago

So while I can't replicate non-macOS updates failing (they always seem to work for me)... there are improvements in the non-macOS update workflow that should prevent the notifications from "hanging".

https://github.com/Macjutsu/super/releases/tag/v4.0.2