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Macjutsu / super

S.U.P.E.R.M.A.N. optimizes the macOS software update experience.
Apache License 2.0
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OS Update Stalled on all devices #213

Open RavenTechPro opened 3 months ago

RavenTechPro commented 3 months ago

So we're updating our M1-3 systems to 14.4 and Intel to 13.6.5. It's going through the motions of an update is scheduled. Gives users the options to defer. Once install starts it does the whole A required software update will automatically restart this computer in about 5 min. Then the This computer will automatically restart very soon.

The system reboots, Apple logo acts like its installing something for 2-3 min then back to login. Login and check for OS version and nothing has changed and check system and shows the update to 14.4 is still in need of install. It will then prompt the user again. Rinse and repeat for a week now. Not sure what the issue is. On the back end it shows Stats: User chose to restart now MDM service is currently available at: ourjamfsitehere validated saved credentials for the --auth-jamf-client option. Preparing update/upgrade default notification showing a 5 min estimate starting MacOS 14.4 update workflow The check the log workflow info The log shows UPDATE MACOS 14.4 VIA MDM START df software updated comes back reported Phase ACCEPTED: stalled: NO portionComplete Df software updated again phase:PREPARED_COMMITTING_STASH stalled: NO portionComplete

Then says UPDATE/UPGRADE MAC OS VIA MDM COMPLETED This is what we get each time, and each time no update actually happens. I'm not sure what I'm missing that is causing the Stalled I go under the asu-workflow and it shows Finding available software Downloading macOS Sonoma 14.4 Downloaded: MacOS Sonoma 14.4 Failed to authenticate Not sure why it would fail as the user is logged into their Apple account and can go to the App store and download and install applications and updates that way.

justintrant commented 3 months ago

How are your updates being authenticated? It looks like you're using the API functionality - is the password good?

RavenTechPro commented 3 months ago

They are using API, the password is good. I validated to be sure and reran the update on a device. Same issue. Though I have found on the rare user in my test group that has full admin permissions (most do not) the issue does not occur and the Updates seem to push through without issue. I would assume SUPER shouldn't require all users have full admin rights in order to function.

Macjutsu commented 1 month ago

Please check out the super sub-process logs. https://github.com/Macjutsu/super/wiki/Troubleshooting#understanding-sub-process-logs