Updates work, Upgrade fails with "timed out"

[julienvs]

Hi,

I'm using super with Jamf. Updates work great but upgrades are failing with the following line: Thu Mar 09 19:05:29 imac super[26774]: Error: Installation of macOS update/upgrade timed out after 600 seconds, trying again in 7200 seconds.

Here are some more logs: Thu Mar 09 17:53:56 imac super[26774]: **** S.U.P.E.R.M.A.N. 3.0b8 UPGRADE MACOS 13.2.1 MDM PUSH **** Thu Mar 09 17:53:56 imac super[26774]: Status: Current GUI user is julien with a UID of 503. Thu Mar 09 17:53:56 imac super[26774]: Status: Previously downloaded macOS Ventura 13.2.1-22D68 installer is available at: /Applications/Install macOS Ventura.app Thu Mar 09 17:53:56 imac super[26774]: Status: Using previously set automatic zero day date of 2023-03-09:10:03. Thu Mar 09 17:53:56 imac super[26774]: Status: Soft maximum deferral count of 5 NOT passed with 2 remaining. Thu Mar 09 17:53:56 imac super[26774]: IBM Notifier: Ask for restart or defer dialog... Thu Mar 09 18:45:57 imac super[26774]: Status: User chose to restart now. Thu Mar 09 18:45:57 imac super[26774]: IBM Notifier: Default preparing update notification showing a 25-30 minute estimate. Thu Mar 09 18:45:57 imac super[26774]: MDM: Starting macOS Ventura 13.2.1-22D68 install workflow, check /Library/Management/super/mdmCommand.log and /Library/Management/super/mdmWorkflow.log for more detail. Thu Mar 09 18:45:57 imac super[26774]: Status: Restarting various softwareupdate daemon processes... Thu Mar 09 18:46:20 imac super[26774]: MDM: Successful macOS update/upgrade command request. Thu Mar 09 18:46:21 imac super[26774]: MDM: Received push command "ScheduleOSUpdateScan", checking back after Jamf Pro's mandatory 5 minute delay... Thu Mar 09 18:51:47 imac super[26774]: MDM: Jamf Pro's mandatory 5 minute delay should be complete, sending Blank Push... Thu Mar 09 18:51:48 imac super[26774]: IBM Notifier: Default preparing update notification showing a 20-25 minute estimate. Thu Mar 09 18:51:48 imac super[26774]: MDM: Received blank push. Thu Mar 09 18:51:48 imac super[26774]: MDM: Received blank push. Thu Mar 09 18:51:54 imac super[26774]: MDM: Received push command "AvailableOSUpdates". Thu Mar 09 18:51:54 imac super[26774]: MDM: Received blank push. Thu Mar 09 18:51:57 imac super[26774]: MDM: Received push command "ScheduleOSUpdate", local update/upgrade workflow should start soon... Thu Mar 09 18:52:04 imac super[26774]: MDM: macOS Ventura 13.2.1-22D68 installer preflight... Thu Mar 09 18:55:29 imac super[26774]: MDM: macOS Ventura 13.2.1-22D68 installer preparing... Thu Mar 09 18:55:29 imac super[26774]: IBM Notifier: Default preparing update notification showing a 10-15 minute estimate. Thu Mar 09 19:05:29 imac super[26774]: Error: Installation of macOS update/upgrade timed out after 600 seconds, trying again in 7200 seconds. Thu Mar 09 19:05:29 imac super[26774]: IBM Notifier: Opening update failure notification... Thu Mar 09 19:05:29 imac super[26774]: Status: Restarting various softwareupdate daemon processes... Thu Mar 09 19:05:34 imac super[26774]: Status: Removing previous LaunchDaemon com.macjutsu.super.plist. Thu Mar 09 19:05:34 imac super[26774]: Exit: LaunchDaemon com.macjutsu.super.plist is scheduled to start at 21:05 on 03/9. Thu Mar 09 19:05:35 imac super[26774]: **** S.U.P.E.R.M.A.N. 3.0b8 EXIT ****

[Macjutsu]

What version of Jamf... what version of macOS?

[julienvs]

Hi Kevin,

• Jamf 10.44.1-t1677509507
• macOS 12.6.3 upgrading to 13.2.1 on iMac M1

Installer is downloaded and process seems to start but I end up with a message saying the installation failed.

[Macjutsu]

I'm currently aware of an MDM workflow issue affecting Jamf Pro 10.44+ with macOS 12.3+ systems. (Older versions of Jamf Pro and older versions of macOS do not have this issue. For example, even if you have Jamf Pro 10.44+, macOS 11.0-12.2 do not exhibit the same issue.)

Specifically this is a Jamf-side issue due to the new "OS Update Reporting" feature described here: https://learn.jamf.com/bundle/jamf-pro-release-notes-10.44.0/page/New_Features_and_Enhancements.html

I don't have a solution just yet, and it may in-fact be something Jamf has to resolve on their side.

[julienvs]

Does this mean that pushing the upgrade with an MDM command from Jamf will also fail?

[jfiliceatcsumb]

I am also experiencing something similar with a 13.0 to 13.2.1 updates.

Jamf Pro 10.44.1-t1677509507 macOS 13.0

super.log mdmWorkflow.log mdmCommand.log asuList.log asu.log

[Macjutsu]

@julienvs It's inconsistent. But because super uses the Jamf API instead of the Jamf web interface, it seems to fail even more often.

[jasonzarate]

Hi Macjutsu, just sharing that I have had the same experience: "Installation of macOS update/upgrade timed out after 600 seconds, trying again in 3600 seconds."

macOS 12.6.3, trying to go to 13.2.1 Jamf Pro 10.44.1-t1677509507 super 2.log

[jfiliceatcsumb]

This is being discussed thoroughly on MacAdmins Slack: https://macadmins.slack.com/archives/C03LKQ8EN2C/p1678389170794339

[Macjutsu]

Please try latest release: https://github.com/Macjutsu/super/releases/tag/v3.0-b11