Cannot convert HEIC to JPG on vps, CentOs 7

[treasure567]

I tested on my windows local machine and everything works fine. But when I push to production, it breaks giving the error below. I'm using this package in a Laravel Application.

Error: Couldn't convert HEIC to JPG: '' | Bin used: 'heicToJpg' HEIC: '\/tmp\/phpZHQoXP' Full Command: '\/home\/azychu\/public_html\/core\/vendor\/maestroerror\/php-heic-to-jpg\/src\/..\/bin\/heicToJpg \"\/tmp\/phpZHQoXP\" \"\/tmp\/phpZHQoXP-82110470764956f66edaa89.28636582\"' Output from heif-converter-image exe: "}

[MaestroError]

Hi, @treasure567 👍 Thanks for reaching out, please try to run /home/azychu/public_html/core/vendor/maestroerror/php-heic-to-jpg/src/../bin/heicToJpg "/tmp/phpZHQoXP" "/tmp/phpZHQoXP-82110470764956f66edaa89.28636582" command on server manually and let me know the output. I think the problem is with permissions, you are trying to convert the "/tmp/phpZHQoXP" file, try to first save the image (move image to the normal location in your project, instead of the global tmp folder) and then run conversation 👍

[niravcodeembassy]

Hi I am getting same issue When I run Command from terminal Getting this error: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /home/../public_html/vendor/maestroerror/php-heic-to-jpg/src/../bin/heicToJpg

[ShoresOfNowhere]

I second this one, I'm not on Centos but on standard Linux hosting and I have the very same error; shouldn't this be at least stated as a dependency?

Thanks!

[MaestroError]

Hello @ShoresOfNowhere, what OS is standard Linux hosting? Some hosting companies are using CentOS as well 👍

[MaestroError]

@niravcodeembassy It is hard to say what can be the cause of it, try to find out what packages should you install to have GLIBCXX_3.4.21. Or try to set up your php-heic-to-jpg with heif-converter-image, it is an alternative way. For more info, check this docs too

[ShoresOfNowhere]

Hello @ShoresOfNowhere, what OS is standard Linux hosting? Some hosting companies are using CentOS as well 👍

In fact I checkd with my hoster and they are using Centos 7!

[ShoresOfNowhere]

Also, I tried to use heif-converter but this simply returned a similar error, but with TWO different missing libs:

/home/jveqhniy/zunica.cogixo.it/admin/libx/php-heic-to-jpg/src/../bin/heif-converter-linux: /lib64/libc.so.6: version GLIBC_2.34 not found (required by /home/jveqhniy/zunica.cogixo.it/admin/libx/php-heic-to-jpg/src/../bin/heif-converter-linux)

/home/jveqhniy/zunica.cogixo.it/admin/libx/php-heic-to-jpg/src/../bin/heif-converter-linux: /lib64/libc.so.6: version GLIBC_2.32 not found (required by /home/jveqhniy/zunica.cogixo.it/admin/libx/php-heic-to-jpg/src/../bin/heif-converter-linux)

[radekmichlik]

On Debian 10 I have same issue as it is trying to use heicToJpg which doesn't work. I tried php-heic-to-jpg-linux-arm64 via command line and it pass through. However I am not able to tell the application to use this as second parameter converterPath doesn't work to me.

[MaestroError]

Hi @radekmichlik ! Thank you for your feedback! Unfortunately, converterPath is created for specifying the location of heif-converter-image. In your case, if php-heic-to-jpg-linux-arm64 works your debian 10 is arm64 architecture, and it should be detected automatically.

public function checkLinuxOS(): self {
        $os = strtolower(php_uname('s'));
        $arch = strtolower(php_uname('m'));

        if (str_contains($os, 'linux')) {
            $this->os = "linux";
        }

        if (str_contains($arch, "aarch64")){
            $this->arch = "arm64";
        }

        $this->checkLinuxExe();

        return $this;
    }

Please find this function (checkLinuxOS) in your vendor, print the $os and $arch variables and show the results. After finding it, I will fix the issue and draft a new release. You will need just update the package with composer 👍

If we debug it for you, other Debian 10 users will be also thankful ❤️

[radekmichlik]

Hi @MaestroError sure, here it is for Debian 10:

OS: linux Arch: x86_64

I tested it also on Debian 11 and it has same parameters.

Hope it helps.

[MaestroError]

Hi @radekmichlik! Sorry for the late answer. Please check this link out.

uname -m

It says (I also checked) that your x86_64 is the amd64, not arm64. Please, recheck your output!

[MaestroError]

I added a forcing feature for Linux, please check this docs. Just update package to the version 1.0.4 and you will be able to use this feature 👍 @radekmichlik Good luck! Let me know if you will need further help 👍

[radekmichlik]

Ups, you are right. It is indeed amd64 architecture. I tried this once more to be sure but it still shows that it is using heicToJpg

/www/releases/28/vendor/maestroerror/php-heic-to-jpg/src/../bin/heicToJpg

With the new version it is actually working as it is using php-heic-to-jpg-linux-arm64 . I tested it manually also with php-heic-to-jpg-darwin-amd64 and php-heic-to-jpg-darwin-arm64 and it works with both through command line as well. To be honest I am a bit lost at this situation, maybe it gives you a clue :-)

Anyway I have two more things to discuss so I will probably open a new related issues.

Thanks for your work!

[MaestroError]

All is good on this end, so closing this issue. Feel free to open a new one if anything pops up! 😊