search

MakingChatbots / ivr-tester

An automated testing framework for Interactive Voice Response (IVR) call flows
https://ivr-tester.makingchatbots.com/
MIT License
26 stars 9 forks source link

Execution stuck at DTMF #56

Open bcomerford opened 3 years ago

bcomerford commented 3 years ago

A step with press("1") doesn't seem to produce the audio tone and gets stuck, is there an extra step to create those?

SketchingDev commented 3 years ago

Can I ask what platform your call-flow is based in? The only time I've experienced this is when trying to test a Twilio based call-flow, which for some reason was ignoring DTMF tones from its own Media API (what IVR Tester uses). If you're using Twilio I'll raise a support ticket with them to try and learn what is going on.

I've been testing call-flows by other providers so have never got around to investigating further.

Feel free to DM me (in GitHub or Twitter) if you'd prefer not to say your call-flow's platform publicly.

bcomerford commented 3 years ago

I am using Twilio. That is interesting because I've been experimenting with e2e testing using twiml and sending a response that also includes DTMF doesn't seem to register either.

SketchingDev commented 3 years ago

It's reassuring to know it didn't register DTMF tones in twiml either. I'll get in contact with Twilio to find if there's any solution

venkrao commented 2 years ago

@SketchingDev @bcomerford We consulted Twilio about this. We were told the following.

"Media Steams doesn't support DTMF at the moment. We have a solutions gap for it and it is on the roadmap, but it is not supported at the moment." :(

SketchingDev commented 2 years ago

@SketchingDev @bcomerford We consulted Twilio about this. We were told the following.

"Media Steams doesn't support DTMF at the moment. We have a solutions gap for it and it is on the roadmap, but it is not supported at the moment." :(

@venkrao Thank you for sharing this!

imkhubaibraza commented 1 year ago

One possible way is to create a conference call instead of a 1-1 call. By doing this, we can announce DTMF tones within the conference.

@SketchingDev @bcomerford We consulted Twilio about this. We were told the following.

"Media Steams doesn't support DTMF at the moment. We have a solutions gap for it and it is on the roadmap, but it is not supported at the moment." :(

bahunov commented 11 months ago

does the DTFM work with trial account?