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Mancy / Zammad_3CX

Contact Lookup and Automatic creation in Zammad
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Calls remaing pending #3

Open maxxer opened 5 years ago

maxxer commented 5 years ago

Even if the calls are ended on 3cx I see them as pending on Zammad.

Am I missing permission or something? thanks

immagine

sgi-ch commented 5 years ago

same here.

Mancy commented 4 years ago

Actually, the 3CX CRM integration tool does not give a unique identifier to match the endCall request exactly with the answerdCall request, for this reason some calls remain pending, that's why i had to do a work around using the call start timestamp, which does not perfectly match also in every situation.

Currently 3CX supports CRM lookup and some other options using the Call Flow Designer tool, which I will use, and if possible I will put it in github,

The Call Flow Designer is available for the standard/free version of 3CX which is good if compared to the poor CRM Template thing.

sgi-ch commented 4 years ago

Thanks for the feedback @Mancy. If you need any support or help (dev or testing) please let us know. We've a Professional Version here.

maxxer commented 4 years ago

If you can share the Call Flow Designer it would be great! Thanks!!

sgi-ch commented 4 years ago

this one? https://downloads.3cx.com/downloads/3CXCallFlowDesigner.exe

Mancy commented 4 years ago

this one? https://downloads.3cx.com/downloads/3CXCallFlowDesigner.exe

Yes that's it. please make sure you have latest versions of both the Phone system and the Call Flow Designer

sgi-ch commented 4 years ago

Yes, we're up-to-date on both.

maxmaury commented 3 years ago

Hi, i'm follow up on this issue. Do you have a solution to fix it or share the call flow project ? Thanks a lot !

Kind Regards, Max

mhonig commented 3 years ago

I would also be interested to know if there was any progress made as I am facing the same issue. Thank you!

herzkerl commented 1 year ago

Hi there! I’ve successfully used (parts of) this script and Call Flow Designer to make it work. 👉🏻 https://community.zammad.org/t/cti-api-integration-with-3cx/1110/32