Occasional error 500 when POSTing a KYC page

Mangopay / mangopay

MANGOPAY API Known Issues

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Occasional error 500 when POSTing a KYC page #19

Closed hobailey closed 7 years ago

hobailey commented 8 years ago

Background

In some rare cases, you may receive an error 500 when uploading a page for a KYC document

Environments

It seems the production environment is most affected, although it's possible it could happen in the sandbox too

Status

The problem has been identified on our side (it's due to an undesired lock on the database table) and the fix is in progress. We hope for this to be resolved in July

hobailey commented 8 years ago

A quick update: the fix was infact more complicated than we initially anticipated, and we weren't therefore able to get this fixed in July - the expected resolution date for this is now early September.

hobailey commented 8 years ago

So we put into a production a fix a few weeks ago, but it seems we still have some cases still. We're looking into this and analysing each one to understand what else needs to be done to prevent this happening.

hobailey commented 7 years ago

We can confirm that the fix is now live and working correctly :-)

hobailey commented 7 years ago

It seems infact there are still some instances where this problem can still happen (even though its significantly less likely than before). We're doing some further investigation and will post an update soon.

hobailey commented 7 years ago

We've just done some further analysis and can confirm that this problem is now resolved :-)