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Maptio / maptio

http://www.maptio.com
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Automate subscriptions #853

Open rgoj opened 11 months ago

rgoj commented 11 months ago

It'd be great to finally automate subscriptions.

At the very least, it'd be nice to send the organisation ID from Maptio to chargebee to make it easier to identify the organisation when we create manual subscriptions.

Creating this issue now as it just caused a problem - I mistakenly assigned a subscription manually to an incorrect organisation, see more here: https://github.com/Maptio/maptio/issues/831#issuecomment-1840119049

rgoj commented 2 months ago

The lack of this functionality has caused some pain again:

In the latter case, I couldn't activate the subscription immediately as my broadband was temporarily down (that problem should be addressed now as I now, after yesterday's issues, have a better backup, yay - in general though there are many circumstances in which this could happen again).

rgoj commented 1 month ago

Here is another case of a missed subscription that came in overnight due to time zone differences and I'm worried might have potentially caused issues for the organisation: https://app.intercom.com/a/inbox/q3x5lnhp/inbox/conversation/106323200019284

rgoj commented 1 month ago

Another subscription that came in while I was asleep and had my notifications turned off, resulting in an unpleasant experience for a user (who still wrote a gracious email!): https://app.intercom.com/a/apps/q3x5lnhp/conversations/106323200019611

rgoj commented 7 hours ago

A very strong signal that we need to implement this came this week - with someone being forced to use another tool as they couldn't access Maptio for a couple of hours while I was unable to manually handle the subscription!

Here's the support thread: https://app.intercom.com/a/inbox/q3x5lnhp/inbox/shared/all/conversation/106323200020038?view=List