No thumbnails, 1.96

[sohate]

MacBook Air M1 macOS Ventura (last build) 1.96 has no thumbnails on any media file (even .mp4) 1.94 works just fine (no .avi support, though) Can you help me please?

[Marginal]

1.96 has no thumbnails on any media file (even .mp4)

Interesting. Please try re-installing 1.96 and then:

• Under System Settings → Privacy & Security (scroll to the bottom) → Extensions → Quick Look do you see "QLVideo thumbnails" ?
• If so, is it checked?
• If not, in a Terminal window, paste the following and press Enter: open /Library/Application\ Support/QLVideo/QLVideo.app
• Does "QLVideo thumbnails" appear now?

Thanks.

[sohate]

It's working, thanks! Initially, there was no "QLVideo thumbnails" in "Extensions", but I entered your command into the terminal and it appeared!

P.S. Quicklook for .avi is taking too much time for viewing thumbnails, .,mkv works fine.

[Marginal]

Thanks. I'll have a proper fix in the next release.

[Marginal]

P.S. Quicklook for .avi is taking too much time for viewing thumbnails, .,mkv works fine.

I don't see this. Do you have FFmpeg installed? If so, in terminal please type: ffprobe /path/to/a/problematic/file.avi and copy the results here.

Are any of these files public available and can you post a link?

[sohate]

I made a video for you: https://www.veed.io/view/48b02641-953e-4219-b495-5cd77c1c2538?sharingWidget=true&panel=share

Don't know what is FFmpeg. Probably, not.

It happens with every .avi file. .mkv still works fine.

[Zabriskije]

1.96 has no thumbnails on any media file (even .mp4)

Interesting. Please try re-installing 1.96 and then:

• Under System Settings → Privacy & Security (scroll to the bottom) → Extensions → Quick Look do you see "QLVideo thumbnails" ?
• If so, is it checked?
• If not, in a Terminal window, paste the following and press Enter: open /Library/Application\ Support/QLVideo/QLVideo.app
• Does "QLVideo thumbnails" appear now?

Thanks.

Hi Marginal, I had the same issue (don't know about .avi tough), solved by pasting the command in Terminal and then selecting QLVideo in Extensions.

[Marginal]

@Zabriskije please try to install 1.96 again, then in a new Terminal window paste the following and press Enter: tail -80 /var/log/install.log and copy and paste the contents of the Terminal window here.

[minimondo]

Hello @Marginal. I installed 1.96; all was fine until I rebooted today (3 days later). Now I have the same "no thumbnails" issue. But when I try to run the QLVideo app in /Library/Application Support/... I get the error:

The application cannot be opened for an unexpected reason, error=Error Domain=RBSRequestErrorDomain Code=5 "Launch failed." UserInfo={NSLocalizedFailureReason=Launch failed., NSUnderlyingError=0x600003c39440 {Error Domain=NSPOSIXErrorDomain Code=153 "Unknown error: 153" UserInfo={NSLocalizedDescription=Launchd job spawn failed}}}

Attempting to run as sudo gives the same result. I would be awfully grateful for any help/suggestions; can I send any useful log info?

(I have re-installed 1.96, both from Brew and from the .PKG)

[UPDATE]: Oh. All the signature/notarisation as showing as "invalid/tampered".

[UPDATE2]: I ran "brew uninstall qlvideo" followed by "brew install --cask qlvideo"; QLVideo now appears in the Sys Prefs/Security.../Extensions. I enabled it and re-launched the Finder. All is working fine once more.

[Zabriskije]

@Zabriskije please try to install 1.96 again, then in a new Terminal window paste the following and press Enter: tail -80 /var/log/install.log and copy and paste the contents of the Terminal window here.

2022-11-16 12:00:59+01 *hidden* Installer[912]: Choices selected for installation:
2022-11-16 12:00:59+01 *hidden* Installer[912]:     Aggiorna: "QuickLook Video"
2022-11-16 12:00:59+01 *hidden* Installer[912]:     Aggiorna: "QLVideo"
2022-11-16 12:00:59+01 *hidden* Installer[912]:         QLVideo_196.pkg#QLVideo.pkg : uk.org.marginal.qlvideo : 1.96
2022-11-16 12:00:59+01 *hidden* Installer[912]: ================================================================================
2022-11-16 12:00:59+01 *hidden* Installer[912]: It took 0.00 seconds to summarize the package selections.
2022-11-16 12:00:59+01 *hidden* Installer[912]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2022-11-16 12:00:59+01 *hidden* Installer[912]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/*hidden*/Downloads/QLVideo_196.pkg#QLVideo.pkg
2022-11-16 12:00:59+01 *hidden* Installer[912]: Set authorization level to root for session
2022-11-16 12:00:59+01 *hidden* Installer[912]: Authorization is being checked, waiting until authorization arrives.
2022-11-16 12:01:01+01 *hidden* Installer[912]: Administrator authorization granted.
2022-11-16 12:01:01+01 *hidden* Installer[912]: Packages have been authorized for installation.
2022-11-16 12:01:01+01 *hidden* Installer[912]: Will use PK session
2022-11-16 12:01:01+01 *hidden* Installer[912]: Using authorization level of root for IFPKInstallElement
2022-11-16 12:01:01+01 *hidden* Installer[912]: Starting installation:
2022-11-16 12:01:01+01 *hidden* Installer[912]: Configuring volume "Macintosh HD"
2022-11-16 12:01:01+01 *hidden* Installer[912]: Preparing disk for local booted install.
2022-11-16 12:01:01+01 *hidden* Installer[912]: Free space on "Macintosh HD": 414,77 GB (414773342208 bytes).
2022-11-16 12:01:01+01 *hidden* Installer[912]: Create temporary directory "/var/folders/wp/4m2th2xn4mv_s1k0sz1pkfc00000gn/T//Install.912R7VMEz"
2022-11-16 12:01:01+01 *hidden* Installer[912]: IFPKInstallElement (1 packages)
2022-11-16 12:01:01+01 *hidden* Installer[912]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: Adding client PKInstallDaemonClient pid=912, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2022-11-16 12:01:01+01 *hidden* Installer[912]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: Set reponsibility for install to 912
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: Hosted team responsibility for install set to team:(R8954VZGV2)
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: ----- Begin install -----
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2022-11-16 12:01:01+01 *hidden* installd[918]: PackageKit: packages=(
        "PKLeopardPackage <id=uk.org.marginal.qlvideo, version=1.96, url=file:///Users/*hidden*/Downloads/QLVideo_196.pkg#QLVideo.pkg>"
    )
2022-11-16 12:01:03+01 *hidden* installd[918]: PackageKit: Will do receipt-based obsoleting for package identifier uk.org.marginal.qlvideo (prefix path=)
2022-11-16 12:01:03+01 *hidden* installd[918]: PackageKit: Extracting file:///Users/*hidden*/Downloads/QLVideo_196.pkg#QLVideo.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/078D92CC-18B3-4775-BBFB-4C8842C1AA02.activeSandbox/Root, uid=0)
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: prevent user idle system sleep
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: suspending backupd
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/078D92CC-18B3-4775-BBFB-4C8842C1AA02.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/078D92CC-18B3-4775-BBFB-4C8842C1AA02.activeSandbox
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/078D92CC-18B3-4775-BBFB-4C8842C1AA02.activeSandbox/Root (1 items) to /
2022-11-16 12:01:04+01 *hidden* install_monitor[997]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2022-11-16 12:01:04+01 *hidden* softwareupdated[527]: Event handler called with flags: 103
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit (package_script_service): Preparing to execute script "./registertypes" in /private/tmp/PKInstallSandbox.27r1vV/Scripts/uk.org.marginal.qlvideo.6Q2d4D
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: PackageKit: Preparing to execute script "registertypes" in /tmp/PKInstallSandbox.27r1vV/Scripts/uk.org.marginal.qlvideo.6Q2d4D
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: Set responsibility to pid: 912, responsible_path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: Hosted team responsibility for script set to team:(R8954VZGV2)
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: PackageKit: Executing script "registertypes" in /tmp/PKInstallSandbox.27r1vV/Scripts/uk.org.marginal.qlvideo.6Q2d4D
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: PackageKit: Hosted team responsible for script has been cleared.
2022-11-16 12:01:04+01 *hidden* package_script_service[999]: Responsibility set back to self.
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: Writing receipt for uk.org.marginal.qlvideo to /
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: No Intel binaries to translate.
2022-11-16 12:01:04+01 *hidden* installd[918]: PackageKit: Touched bundle /Library/Application Support/QLVideo/QLVideo.app
2022-11-16 12:01:04+01 *hidden* installd[918]: Installed "QuickLook Video" ()
2022-11-16 12:01:04+01 *hidden* install_monitor[997]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: releasing backupd
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: allow user idle system sleep
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: ----- End install -----
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: 3.6s elapsed install time
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Cleared responsibility for install from 912.
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Cleared permissions on Installer.app
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Hosted team responsible for install has been cleared.
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Running idle tasks
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Done with sandbox removals
2022-11-16 12:01:05+01 *hidden* Installer[912]: PackageKit: Registered bundle file:///Library/Application%20Support/QLVideo/QLVideo.app/ for uid 501
2022-11-16 12:01:05+01 *hidden* installd[918]: PackageKit: Removing client PKInstallDaemonClient pid=912, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2022-11-16 12:01:05+01 *hidden* Installer[912]: Running install actions
2022-11-16 12:01:05+01 *hidden* Installer[912]: Removing temporary directory "/var/folders/wp/4m2th2xn4mv_s1k0sz1pkfc00000gn/T//Install.912R7VMEz"
2022-11-16 12:01:05+01 *hidden* Installer[912]: Finalize disk "Macintosh HD"
2022-11-16 12:01:05+01 *hidden* Installer[912]: Notifying system of updated components
2022-11-16 12:01:05+01 *hidden* Installer[912]: 
2022-11-16 12:01:05+01 *hidden* Installer[912]: **** Summary Information ****
2022-11-16 12:01:05+01 *hidden* Installer[912]:   Operation      Elapsed time
2022-11-16 12:01:05+01 *hidden* Installer[912]: -----------------------------
2022-11-16 12:01:05+01 *hidden* Installer[912]:        disk      0.02 seconds
2022-11-16 12:01:05+01 *hidden* Installer[912]:      script      0.00 seconds
2022-11-16 12:01:05+01 *hidden* Installer[912]:        zero      0.00 seconds
2022-11-16 12:01:05+01 *hidden* Installer[912]:     install      4.36 seconds
2022-11-16 12:01:05+01 *hidden* Installer[912]:     -total-      4.38 seconds
2022-11-16 12:01:05+01 *hidden* Installer[912]: 
2022-11-16 12:01:05+01 *hidden* Installer[912]: IFDInstallController 26A5AA0 state = 5
2022-11-16 12:01:05+01 *hidden* Installer[912]: Displaying 'Install Succeeded' UI.
2022-11-16 12:01:08+01 *hidden* Installer[912]: Package Removal: User opted to remove package.
2022-11-16 12:01:08+01 *hidden* Installer[912]: Package Removal: Successfully removed package.
2022-11-16 12:01:10+01 *hidden* softwareupdated[527]: SUOSUServiceDaemon: Removing client: (null) (pid = 321, uid = 278, path = /System/Library/PrivateFrameworks/MobileAccessoryUpdater.framework/Support/accessoryupdaterd, connection remote object interface = <NSXPCInterface: 0x11de39280>, exported interface = (null), remote object proxy = <__NSXPCInterfaceProxy_SUOSUServiceClientProtocol: 0x11df3ab60>)

[Marginal]

@minimondo

I ran "brew uninstall qlvideo" followed by "brew install --cask qlvideo"; QLVideo now appears in the Sys Prefs/Security.../Extensions. I enabled it and re-launched the Finder. All is working fine once more.

Glad you have it working. Looks like I need to add a pre-installation step to clear out /Library/Application Support/QLVideo/QLVideo.app. Will be fixed in the next release.

[Marginal]

@Zabriskije Thanks. That looks like it worked, which doesn't help to explain the initial error. Do you have thumbnails now? If not, does pasting open /Library/Application\ Support/QLVideo/QLVideo.app in a Terminal window cause them to start to appear?

[minimondo]

Glad you have it working. Looks like I need to add a pre-installation step to clear out /Library/Application Support/QLVideo/QLVideo.app. Will be fixed in the next release.

@Marginal thank you, for the code, and for your help.

[Zabriskije]

@Zabriskije Thanks. That looks like it worked, which doesn't help to explain the initial error. Do you have thumbnails now? If not, does pasting open /Library/Application\ Support/QLVideo/QLVideo.app in a Terminal window cause them to start to appear?

Still no thumbnails with installation only. Had to use open /Library/Application\ Support/QLVideo/QLVideo.app and then select QLVideo in Extensions again. Let me know if I can be of any further help.

[i0ntempest]

Just a bit of info, without opening the app, if I use qlmanage -t on a video, it stucks on qlmanage[11064:184485] QLVideo Snapshotter load.

[Marginal]

Closing since this should be fixed in release 2.00. Please open a new issue if you're still seeing this problem.

@minimondo

Just a bit of info, without opening the app, if I use qlmanage -t on a video, it stucks on qlmanage[11064:184485] QLVideo Snapshotter load.

Unfortunately Apple has made qlmanage progressively less helpful so this doesn't tell us much. Please try release 2.00.