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Sunricher HK-SENSOR-4IN1-A not reporting temperature #123

Closed CharlieWorthley closed 2 months ago

CharlieWorthley commented 2 months ago

I am trying out a new Sunricher/HK-SENSOR-4IN1-A sensor and everything else seems fine, but it is not reporting the temperature. Is there a chance there is an issue with the driver, or is it more likely to be a defective device?

In case it's relevant, I did factory reset and re-add the device just in case it would make a difference.

Screenshot_20240814_164038_SmartThings Screenshot_20240814_164052_SmartThings Screenshot_20240814_164124_SmartThings Screenshot_20240814_164143_SmartThings

Mariano-Github commented 2 months ago

If it doesn't report temperature, it may not have been configured correctly during installation. It seems that you have already reinstalled it, but I would do it again and with the device close to the hub.

CharlieWorthley commented 2 months ago

Interesting, I wasn't aware it's possible for a device to only partially connect to a hub.

My first two attempts were sitting next to the hub, but I tried again per your suggestion, and it still isn't reporting the temperature after a third reset and reconnect.

Sense you don't seem to think the driver could be the problem, I have ordered a replacement unit. I will update in a few days after I have tried that one.

On Sat, Aug 17, 2024, 8:29 AM Mariano @.***> wrote:

If it doesn't report temperature, it may not have been configured correctly during installation. It seems that you have already reinstalled it, but I would do it again and with the device close to the hub.

— Reply to this email directly, view it on GitHub https://github.com/Mariano-Github/Edge-Drivers-Beta/issues/123#issuecomment-2294859968, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABNITMKIDDZROBH3HGDMTDTZR5F3NAVCNFSM6AAAAABMRFLPB2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJUHA2TSOJWHA . You are receiving this because you authored the thread.Message ID: @.***>

CharlieWorthley commented 2 months ago

Update: I received the replacement unit (I still have the old one too FYI) and I am having the same issue. Neither device will report the temperature.

I'm not sure if there's something that can be adjusted in the driver, but please let me know if there's anything I can do to assist.

Mariano-Github commented 2 months ago

Hi, Are those the fingerprints of your device?

manufacturer: Sunricher model: HK-SENSOR-4IN1-A

Mariano-Github commented 2 months ago

Try with this driver version

───────────────────────────────────────────────────
 Name         Zigbee Motion Sensor Mc
 Version      2024-08-27T19:45:05.910700009
───────────────────────────────────────────────────
Mariano-Github commented 2 months ago

I understand that it should work and I close the issue

CharlieWorthley commented 2 months ago

Hi, yes confirmed, both sensors are now reporting the temperature with the new driver. Thanks so much!

(Sent via mobile)

On Thu, Aug 29, 2024, 3:56 AM Mariano @.***> wrote:

I understand that it should work and I close the issue

— Reply to this email directly, view it on GitHub https://github.com/Mariano-Github/Edge-Drivers-Beta/issues/123#issuecomment-2317068964, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABNITMJEIITW7WKC3WAIX73ZT3O43AVCNFSM6AAAAABMRFLPB2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMJXGA3DQOJWGQ . You are receiving this because you authored the thread.Message ID: @.***>