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MastekApps / FaqPage

FAQ Page is a SharePoint hosted app that allows you to display frequently asked questions and answers on your SharePoint site
https://store.office.com/faq-page-WA104379252.aspx?assetid=WA104379252
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New FAQ set not showing up #33

Closed lynna-spidersilk closed 2 years ago

lynna-spidersilk commented 2 years ago

Hello,

I tried to send the following message via the contact form on your web site, but it was unclear whether the form actually sent the message or not (the send button became greyed out, but there was no other feedback or reaction that I could see).

I'm using this app as part of a contract job I'm working at, and today I had to create a new FAQ set (previously I had only added or edited questions in existing sets). I was able to enter all the questions and answers easily enough, but the new set has not shown up on the FAQ page. I've refreshed it multiple times, cleared my browser cache, and tried logging out of Sharepoint and back in again, but the new set is still not showing. I've searched around for any hidden setting that might affect the visibility of a FAQ set, but no luck.

It's strange because whenever I've added, edited or removed questions in an existing set, the changes have shown up right away... Is there something I'm missing? Something special I have to do to make a new FAQ set show up on the page?

lynna-spidersilk commented 2 years ago

Issue resolved — apparently there is an extra configuration step required for new question sets to show up, that a system administrator had to do. Closing this issue now.