I have two phone numbers that go through FlowRoute.com: 1-213-aaa-xxx1 and
1-213-aaa-xxx2. Each number is for two different company identities: Company A
and Company B.
When an extension owner has 'Prompt to Accept Call' enabled, one can have the
incoming caller ID have something unique to help identify which inbound route
the call came through, but it would be nice if a custom message unique to that
inbound route was played during the standard 'Prompt to Accept Call'
announcement.
For example, if a call comes through inbound route 1 for Company A, the
announcement made to that extension owner should be "Call from Company A.
Press 1 to Accept, 2 to Reject, or 3 for Voicemail". If a call comes through
inbound route 2 for Company B, the announcement should be "Call from Company B.
Press 1 to Accept, 2 to Reject, or 3 for Voicemail".
This makes it real easy for an extension owner that accepts calls for two
separate companies calling in through the same PBX system to help identify
which 'company' one represents to the caller.
Having the ability to record custom 3 seconds company names or any other unique
name that is specific to that inbound route really helps a lot.
Original issue reported on code.google.com by br...@uniteddiamonds.com on 3 Nov 2011 at 1:21
Original issue reported on code.google.com by
br...@uniteddiamonds.com
on 3 Nov 2011 at 1:21