Closed mcl12345 closed 6 years ago
MattParr
commented
6 years ago Autotask includes four basic priorities. Critical, High, Medium, Low. Are you sure you have a Standard priority? The error: "label not found in index" means that Standard was not found in the list of priorities.
mcl12345
commented
6 years ago Thanks, it seems to work for "priority"
I have a second error :
Traceback (most recent call last):
File "test2.py", line 23, in
I have this error with the following code : What can I put for QueueID ?
import atws import atws.monkeypatch.attributes from datetime import datetime
at = atws.connect(username='', password='', support_file_path='/tmp')
ticket = at.new('Ticket') ticket.Title = 'Test ticket - no id yet' ticket.AccountID = 0 ticket.DueDateTime = datetime.now() ticket.QueueID = at.picklist['Ticket']['QueueID']['Your_Queue_Name_Here'] ticket.Priority = at.picklist['Ticket']['Priority']['Medium'] ticket.Status = at.picklist['Ticket']['Status']['New'] ticket.create() # this will create the ticket in Autotask
ticket.Title = 'I changed this' ticket.update() # this will update the ticket in Autotask
MattParr
commented
6 years ago Instead of "your_queue_name_here" try putting in the name of a queue
mcl12345
commented
6 years ago How can I create a queue ?
MattParr
commented
6 years ago You cannot create a queue using the API. You must do it in the UI.
MattParr
commented
6 years ago query.close_bracket()
not
query.CloseBracket()
On 16 May 2018 at 08:07, mcl12345 notifications@github.com wrote:
Even if I use this, I have the error
import atws import atws.monkeypatch.attributes
at = atws.connect(username='', password='', support_file_path='/tmp')
query = atws.Query('Ticket') query.WHERE('id', query.GreaterThan, 0) query.open_bracket('AND') query.OR('Status', query.Equals, at.picklist['Ticket']['Status' ]['Complete']) query.OR('IssueType', query.Equals, at.picklist['Ticket']['IssueType']['Non Work Issues']) query.CloseBracket()
tickets = at.query(query) enumerate them
for ticket in tickets: print ticket
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mcl12345
commented
6 years ago It works with : ticket.QueueID = at.picklist['Ticket']['QueueID']['Level I Support']
When I try to create an entity Ticket , I have this error :
Traceback (most recent call last): File "test2.py", line 66, in
ticket.Priority = at.picklist['Ticket']['Priority']['Standard']
File "/usr/local/lib/python2.7/dist-packages/atws/picklist.py", line 240, in getitem
return self.lookup(item)
File "/usr/local/lib/python2.7/dist-packages/atws/picklist.py", line 219, in lookup
return get_label_value(label, self._picklist)
File "/usr/local/lib/python2.7/dist-packages/atws/picklist.py", line 55, in get_label_value
item = find('Label', label, picklistvalues, condition=condition)
File "/usr/local/lib/python2.7/dist-packages/atws/picklist.py", line 34, in find
raise KeyError('label not found in index', index_label, index_name)
KeyError: ('label not found in index', 'Label', 'Standard')
with : ticket = at.new('Ticket') ticket.Title = 'test ticket'
ticket.AccountID = 0
ticket.DueDateTime = datetime.now() ticket.Priority = at.picklist['Ticket']['Priority']['Standard'] ticket.Status = at.picklist['Ticket']['Status']['New'] ticket.create() # updates the ticket object inline using CRUD patch
Someone can help ?