MatterHackers / MatterControl

3D printing software for Windows, Mac and Linux
http://www.mattercontrol.com/
BSD 2-Clause "Simplified" License
457 stars 184 forks source link

matter control library continually closing #5123

Open mereandjim opened 3 years ago

mereandjim commented 3 years ago

We have been having this issue for over a year! We have been trying to get it resolved since about June. We have tried the suggestions provided to no avail.

So when we open the Cloud Library we get to see our library for about 15 seconds and then it closes. Whether we are scrolling or whether we just open it and sit there....it closes and goes black after 15 seconds. This is a real pain! We have files that we need to go thru in there and cannot access them and get it cleaned up.

Any suggestions? Any help....someone...

Meredyth

larsbrubaker commented 2 years ago

If you can send me the user and pw for this account I will try to reproduce and fix the issue. You can send it to my MatterHackers email: larsbrubaker@matterhackers.com

If that is not an option, can you create the error and send me the time of it occurring so that I can look and see if it was captured by our crash reporter.

mereandjim commented 2 years ago

On Thu, Oct 28, 2021 at 2:36 PM Lars Brubaker @.***> wrote:

If you can send me the user and pw for this account I will try to reproduce and fix the issue. You can send it to my MatterHackers email: @.***

If that is not an option, can you create the error and send me the time of it occurring so that I can look and see if it was captured by our crash reporter.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/MatterHackers/MatterControl/issues/5123#issuecomment-954100890, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUWV72PJ6ZHJQNRXWUVGYM3UJGJ33ANCNFSM5DYB7OMA . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

-- Jim and Meredyth

larsbrubaker commented 2 years ago

Thanks for sending me your login info. I believe I isolated the problem and fixed it.

If you can please download this build and close this issue if it is fixed.

mereandjim commented 1 year ago

we are still having issues with Mattercontrol Cloud library

On Mon, Dec 6, 2021 at 11:30 AM Lars Brubaker @.***> wrote:

Thanks for sending me your login info. I believe I isolated the problem and fixed it.

If you can please download this https://mattercontrol.appspot.com/downloads/development/ag9zfm1hdHRlcmNvbnRyb2xyOwsSB1Byb2plY3QY6gcMCxINUHVibGljUmVsZWFzZRiAgPD6j9_zCwwLEgZVcGxvYWQYgIDw2pO3vAgM build and close this issue if it is fixed.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/MatterHackers/MatterControl/issues/5123#issuecomment-986940584, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUWV72NXIEBSYLOUI4IJAMTUPTQJ7ANCNFSM5DYB7OMA . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

-- Jim and Meredyth Rotlisberger

mereandjim commented 8 months ago

This issue has gotten worse, now i can not get to any of my files.