Project files' content cleared after an unsuccessful sync

[tomasMizera]

We have seen a data loss during synchronisation of a huge project.

The pull step has removed content of local files and the following push overwritten those files' content on the server.

How it happened:

• Project is downloaded and has local changes waiting to be synced
• Start to sync
• MM Input detects that pull must be performed first as the server has remote changes
• MM Input starts to download (pull) files from the server to the .temp dir
• Some file chunks in the .temp directory can not be opened for writing and remain empty (but sync is not aborted!)
• The following update of local files with those from .temp most probably cleared the content
• GEODIFF screams error Missing 'base' file when opening sqlite driver (but sync is not aborted!)
• GEODIFF yells another error Table names are not matching between the input databases (but sync is not aborted!)
• Pull finished, continued with push
• Some more geodiff errors Geodiff create changeset on Field Layer.gpkg FAILED with error 1 (will do full upload)
• All files were successfully sent to server
• Files on server were cleared

Not all the files were cleared, some files went through the sync fine.

Maybe the device did not have enough storage.

Contact me to get the diagnostic log.

Only saw on Apple devices 🍎 so far.

[Hackster93]

Hi @tomasMizera,

We experienced a similar issue today. One of our consultants synced a bunch of projects, and some of them (3) ended up deleting the GPKG contents. I am sending a support ticket email as well.

The user was annaline.smith and the three WPs in question were:

1. agmc/Mountain View
2. agmc/Meulsrivier
3. agmc/Romansrivier

She uses both a phone and tablet and I have asked her to send diagnostic reports from both devices. Both are Android.

[tomasMizera]

Hello @Hackster93 Chris, sorry to hear that and thanks for letting us know! We will have a look at this one with priority and do our best to deliver fix soon.