A middleman solution for call centers that facilitates communication between agents and customers. This tool filters, summarizes, and enhances messages, helping to reduce cognitive load and emotional stress for call center agents. By streamlining interactions, it improves both the mental well-being of agents and their overall work effectiveness.
As part of the main objectives: Improves Worker's Mental Health: Alleviates emotional strain and stress for agents by managing challenging customer interactions more effectively.. LLM needs to modify messages sent by customer.
As part of the main objectives:
Improves Worker's Mental Health: Alleviates emotional strain and stress for agents by managing challenging customer interactions more effectively.. LLM needs to modify messages sent by customer.