Large Language Model's Persona

Messerschmidts101 / Call_Middleman

A middleman solution for call centers that facilitates communication between agents and customers. This tool filters, summarizes, and enhances messages, helping to reduce cognitive load and emotional stress for call center agents. By streamlining interactions, it improves both the mental well-being of agents and their overall work effectiveness.

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Task: Define Personas for Large Language Model (LLM)

Objective:
Develop persona/s for the LLM to accomplish 3 Features mentioned.

Requirements:

Message Processing: The LLM filters, summarizes, and enhances customer messages, transforming them into easily digestible and friendly-toned messages for agents.
Response Suggestions: The LLM suggests appropriate responses based on the customer's message, emotional state, and relevant customer details.
Contextual Support: Maintains the context of ongoing conversations, ensuring that agents are equipped with relevant information and previous interaction history to handle customer queries smoothly.

Assigned to: @Messerschmidts101

Messerschmidts101 / Call_Middleman

Large Language Model's Persona #2

Task: Define Personas for Large Language Model (LLM)