A middleman solution for call centers that facilitates communication between agents and customers. This tool filters, summarizes, and enhances messages, helping to reduce cognitive load and emotional stress for call center agents. By streamlining interactions, it improves both the mental well-being of agents and their overall work effectiveness.
As the chat history shares input tokens with the LLM, it’s important to manage the token limit efficiently. Instead of including the entire conversation history, we need a mechanism to summarize or extract only the most relevant parts of the chat. This will ensure that the LLM maintains context without exceeding token limits or including unnecessary information. Implementing a chat history summarization method is essential for optimizing token usage and improving model performance.
As the chat history shares input tokens with the LLM, it’s important to manage the token limit efficiently. Instead of including the entire conversation history, we need a mechanism to summarize or extract only the most relevant parts of the chat. This will ensure that the LLM maintains context without exceeding token limits or including unnecessary information. Implementing a chat history summarization method is essential for optimizing token usage and improving model performance.
Assigned to: @Messerschmidts101