A middleman solution for call centers that facilitates communication between agents and customers. This tool filters, summarizes, and enhances messages, helping to reduce cognitive load and emotional stress for call center agents. By streamlining interactions, it improves both the mental well-being of agents and their overall work effectiveness.
Utilize graph database/technology for retrieval objects: [1] Context Retriever; [2] Chat History Retriever
Assigned to @alfonsolimpo