raulmono
commented
4 months ago The research study was completed and got 7 responses testing the onboarding concept, account details, token sending, and signification of account types. We got plenty of insights to keep iterating on accounts signification redesign.
This is what we tested:
- https://www.figma.com/file/uNGduFYB3etwoWLZz3CDCa/Account-components-redesign?type=design&node-id=4481%3A42892&mode=design&t=j2FqwsTSnUg0kuUS-1
- https://www.figma.com/file/uNGduFYB3etwoWLZz3CDCa/Account-components-redesign?type=design&node-id=4796%3A100038&mode=design&t=j2FqwsTSnUg0kuUS-1
These are the results: https://app.usertesting.com/workspaces/2016915/study/5006563/metrics
A brief summary of the findings by Will Kim
People do not have a firm grasp of what Smart Accounts are
- Most participants said they would choose a basic account, import an existing account, or use a hardware wallet
- BUT most participants noticed the Smart Account hero image were intrigued by the idea of gas free transactions. They said they would try Smart Accounts out of curiosity
- P5 “it sounds like its a basic crypto account that doesnt have the compelixty of having seed phrases and is just protected by a password”
- P6 “An account I can access without passwords but with other sort of authorisation method”
- P7 “it almost sounds like a subscription and if its true, i dont want it. but if its free and secure and it does provide free transactions, im interested. beyond that im not sure what else it does”
Participants were the most clear about MetaMask account options, much less so about the other categories on the page
- Basic account, importing an account, or a hardware wallet were familiar options
- Participants were more confused by Made by community and to an extent, Go beyond Ethereum.
We should add some sort of link or hover ability that explains the difference in account types
- All participants said they would click the “Get started” button for more information about account types
- P4 “popular options is what most folks are using on metamask itself. The made by community sounds like additional plugins or tools that are used with/by metamask and go beyond ehtereium sounds like additional layer 1 type transaction tools”
- P5 “”Popular options from MetaMask,” - what customers usually use, “Made by the community,” - accounts created by users, “Go beyond Ethereum” wallets that use other crypto for currency.”
6/7 participants do not know what Snaps are
Participants do not have a firm understanding of passkeys
- Vast majority of participants are confusing passkeys with their secret recover passphrase (SRP)
- Nearly half of participants expressed some concern about email op
- One participant hated the idea of Google or Apple having access to information, sells user data and prone to hacking
- Another said “creates another vulnerability point by accessing phones data”
- A third said they’d be concerned about their email being hacked
Creating a Smart Account flow was relatively easy for all participants to complete
- However at least 3 participants didn’t want to grant Bluetooth permissions
- One person didn’t like the idea of Google having access to their data
- P1 “Which transactions are eligible for gas free transactions”
- P1 “very simple and straightforward but I’m not happy about the Google access and saving my data”
Benefits of Smart Accounts over SRP or Hardware wallet accounts
- The creation flow is easier and faster without SRP
- Easier to remember than SRP
- Easier to recover your account
- At least one participant said they didn’t see any benefits
Not all participants selected their new Smart Account to send a test transaction
- But they were all able to find and show us their new Smart Account in a follow up question
- Sending the transaction presented no problems
Most participants said it was easy to tell the differences between their accounts
- One participant said they typically rename their accounts for easier recognition
- They noticed the labels on the accounts, but some wanted the labels to be more eye-catching or color coded
No major issues with the account details page
At this point, it seems that the areas we could focus on are:
- Explaining Smart Accounts and other account types (either in page or linked externally)
- Explaining what passkeys are
- Reassessing categories (maybe a card sort test)
AlexJupiter
In a year's time accounts in MetaMask will be very different. There will be smart contract accounts, accounts created by snaps, non-EVM accounts, NFT accounts, account groups (and much more!). It’s important we consider the design for these new account types across all three clients (mobile, extension, portfolio) before we start building all of this. The scope for this redesign will be the redesign of account components across the whole user journey from onboarding to sending a token, which will involve: account setup, account details, accounts list, and transactions. This will also focus on extension and be limited to SRP accounts, imported accounts, accounts created by Snaps, and NFT accounts.