MetaMask / metamask-extension

:globe_with_meridians: :electric_plug: The MetaMask browser extension enables browsing Ethereum blockchain enabled websites
https://metamask.io
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[Bug]: Can't load to home page #25567

Closed LeeChunHao2000 closed 2 months ago

LeeChunHao2000 commented 3 months ago

Describe the bug

sentry loading seems not working

Expected behavior

No response

Screenshots/Recordings

截圖 2024-06-28 凌晨12 14 57

Steps to reproduce

  1. Open Browser

Error messages or log output

No response

Version

11.16.10

Build type

None

Browser

Firefox

Operating system

MacOS

Hardware wallet

No response

Additional context

No response

Severity

No response

anaamolnar commented 3 months ago

Hi there, @LeeChunHao2000 Thanks for reporting this! Would you mind letting us know if the behavior is consistent even after you restart your device? Did you do anything specific before this happened? Can you please if you have a newer version for update in Firefox? Thank you!

LeeChunHao2000 commented 3 months ago

@anaamolnar Hi there, thank you for your follow-up. I've tried restarting both the device and the browser, but unfortunately, the issue still persists. The problem occurs simply by launching the browser and opening MetaMask. My current Firefox version is 127.0.2. Any further info you need just feel free to let me know. Thank you!

gauthierpetetin commented 2 months ago

Hi @LeeChunHao2000 , thanks for reporting this issue! We'll close it in favour of this one, which we're already investigating on at the moment, as our assumption is it has the same root cause.

LeeChunHao2000 commented 2 months ago

@gauthierpetetin Hi, I fixed the problems by following steps:

1. Go to local metamask extension folder

It's like:

/Users/{username}/Library/Application Support/Firefox/Profiles/6b7devvk.default-release-2/storage/default/moz-extension+++{extension-uuid}^userContextId=XXXXXXX/idb/

2. Rename file

Rename this file to another number, like plus 1 or minus 1:

{numbers}wleabcEoxlt-eengsairo.files/{numbers_file}

Restart Firefox

Then it works

gauthierpetetin commented 2 months ago

Thanks a lot for sharing this @LeeChunHao2000 , this will help us in our investigation. cc @MetaMask/extension-platform for visibility