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MetaMask / metamask-mobile

Mobile web browser providing access to websites that use the Ethereum blockchain
https://metamask.io
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[Bug]: Password/Biometric Login Loop on v 7.34.1 #12322

Open Bullcoiner opened 4 days ago

Bullcoiner commented 4 days ago

Describe the bug

Some MetaMask users on both Android and iOS, will enter their password and confirm. The Keyboard and Password disappear and nothing happens, they are not logged in. The user can repeat this behavior indefinitely and they get stuck in a log in loop.

Seems to happen with Biometrics also, the prompt comes up confirming the biometric login (the circle tick on iOS) and the user stays on the Log in screen with no progress, and this is able to be repeated. Disabling Biometrics from the device settings does not have any effect on whether the user can log in with their password.

Expected behavior

User enters their password, or uses their biometric login, and they are able to proceed past the initial login screen and access their wallet.

Screenshots/Recordings

https://github.com/user-attachments/assets/5f79a5b5-e5ba-474f-bfd3-19466de0bb0e

https://github.com/user-attachments/assets/13d491af-2625-47d5-8079-8677d37c52a9

Steps to reproduce

  1. Open MetaMask
  2. Enter Password
  3. Confirm password entry
  4. Text field is cleared
  5. User is not logged in
  6. Repeat from step 2

Error messages or log output

{"app_name":"MetaMask","timestamp":"2023-10-29 10:43:27.00 +0100","app_version":"7.9.0","slice_uuid":"d22866d8-4f36-38b4-bd73-4077934febb6","adam_id":"1438144202","build_version":"1181","platform":2,"bundleID":"io.metamask.MetaMask","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"iPhone OS 17.0.3 (21A360)","roots_installed":0,"name":"MetaMask","incident_id":"E8EF7CDD-805D-4C9F-9337-B67A983C5D50"}
{
"uptime" : 290000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPhone14,2",
"coalitionID" : 6696,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 17.0.3",
"releaseType" : "User",
"build" : "21A360"
},
"captureTime" : "2023-10-29 10:43:26.7598 +0100",
"codeSigningMonitor" : 2,
"incident" : "E8EF7CDD-805D-4C9F-9337-B67A983C5D50",
"pid" : 12343,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-10-29 07:10:13.3169 +0100",
"procStartAbsTime" : 6904911728679,
"procExitAbsTime" : 7138036713665,
"procName" : "MetaMask",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/0CC8F0E0-7878-42AB-A7CB-18725A2ECE31\/MetaMask.app\/MetaMask",
"bundleInfo" : {"CFBundleShortVersionString":"7.9.0","CFBundleVersion":"1181","CFBundleIdentifier":"io.metamask.MetaMask","DTAppStoreToolsBuild":"15A240a"},
"storeInfo" : {"storeCohortMetadata":"10|date=1634639400000&sf=143452&pgtp=Search&pgid=ddf2643c-099b-4d8c-b680-6f01f029cfd8&prpg=Search_2b836308-20b3-4b81-95b5-3ee4ef9f6caa&ctxt=Search&issrch=1","itemID":"1438144202","deviceIdentifierForVendor":"8DA0EFFC-C686-40C7-9D84-5ADEEBFC7F1D","softwareVersionExternalIdentifier":"860740666","thirdParty":true,"applicationVariant":"1:iPhone14,2:15"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "io.metamask.MetaMask",
"crashReporterKey" : "0b4e81c79f51365cb51cae42c2d23a5e84bbaef1",
"wasUnlockedSinceBoot" : 1,
"isLocked" : 0,
"codeSigningID" : "io.metamask.MetaMask",
"codeSigningTeamID" : "48XVW22RCG",
"codeSigningFlags" : 570450689,
"codeSigningValidationCategory" : 4,
"codeSigningTrustLevel" : 5,
"instructionByteStream" : {"beforePC":"fyMD1f17v6n9AwCR893\/l78DAJH9e8Go\/w9f1sADX9YQKYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkejd\/5e\/AwCR\/XvBqP8PX9bAA1\/WfyMD1Q=="},
"basebandVersion" : "3.06.01",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"ktriageinfo" : "VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter\n",
"asi" : {"libsystem_c.dylib":["abort() called"]},
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Detection stage

In production (default)

Version

7.34.1

Build type

None

Device

Apple iPhone, Samsung

Operating system

iOS, Android

Additional context

Users have been on both iOS 18 and 18.1, still pending additional Screen recordings and crash logs.

This is not visible to all users, Currently at around 8-10 reported cases, however many of them do not have their SRP backed up or are trying to access imported accounts that are not backed up either. Could potentially lead to loss of funds if they reinstall the app.

Severity

No response

Bullcoiner commented 2 days ago

Another user report, MM version 7.34.1, iPhone SE IOS 17.6.1. Pending ips file

https://github.com/user-attachments/assets/8beb8723-256e-4cfb-9ead-aceb1854e99d

Bullcoiner commented 1 day ago

Additional IOS and Android crash logs ips 2 metamask.txt Ips metamask.txt Android logs.txt

Bullcoiner commented 23 hours ago

Have had multiple users come back and state that updating to 7.35.0 has had no effect and they are still stuck in a log in loop. Even after disabling biometrics to try with password only.