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MetaMask / metamask-mobile

Mobile web browser providing access to websites that use the Ethereum blockchain
https://metamask.io
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[Bug]: Faceid passes won't unlock metmask #9911

Closed harryzhanghr closed 1 month ago

harryzhanghr commented 5 months ago

Describe the bug

On iphone metamask, faceid passes but won't unlock metamask

iOS version 17.5.1 metamask version 7.23.0

Expected behavior

should unlock metamask and being able to interact with wallet

Screenshots/Recordings

https://github.com/MetaMask/metamask-mobile/assets/10300686/fdc87c7b-3a25-4c28-bff9-bf7db35eccbb

Steps to reproduce

  1. open metamask
  2. faceid id passes but wont unlock
  3. presses face id again, passes face id but still wont unlock

Error messages or log output

No response

Version

7.23.0

Build type

None

Device

iphone 13 mini

Operating system

iOS

Additional context

No response

Severity

No response

gauthierpetetin commented 5 months ago

Hi @harryzhanghr , When did this appear, was it right after you upgraded the app to v7.23.0? Does it mean you have no way to access the app at all?

duncanchiu409 commented 4 months ago

I have the same issue pretty serious honestly.

tavishg commented 4 months ago

Also have this same issue just started today.

gauthierpetetin commented 4 months ago

Does it change anything if you go to phone Settings, disable FaceId, then re-enable it?

duncanchiu409 commented 4 months ago

@gauthierpetetin I haven't try that yet. However, after I use secret recovery phrase, the problem is gone. BTW, I do not know if the password authentication still works under this issue.

duncanchiu409 commented 4 months ago

https://github.com/MetaMask/metamask-mobile/issues/9995 I believe is an duplicated issue here. fyi.

mrscbw commented 4 months ago

Having same issue as well, if I restore the wallet it'll work fine again for a little while and starts to act up again.

iPhone 13 mini IOS 17.5.1 MetaMask 7.24.4

tommasini commented 4 months ago

@mrscbw Hey, thanks for helping finding the root cause of the issue! We are trying to get more information on this. Do you have an error message if you try to login writing the password manually after the error with face id? If yes let us know the error message please!

mrscbw commented 4 months ago

When trying to login via password, you'll get the error "invalid password". I have a password manager so the password is 100% correct.

gauthierpetetin commented 4 months ago

Hi @harryzhanghr and @mrscbw , can you please reach out to customer support in order to share your state logs with them, as it would help us to debug?

mrscbw commented 4 months ago

Sorry, I restored my wallet already.

gauthierpetetin commented 3 months ago

Hi @harryzhanghr @tavishg are you still encountering this issue? If not, we're probably going to close this issue. If yes, can you please reach out to customer support in order to share your state logs with them, as it would help us to debug?

Cal-L commented 2 months ago

Closing for now, please reopen if this still happens. Thanks!