When a visitor selects the Start Chat button, the chat should open.
Actual behavior
When a visitor selects the Start Chat button, a loading icon appears and persists in the chat window. The operator can connect and send messages, but they cannot be seen until the visitor refreshed the page and rejoins the chat.
Steps to reproduce the behavior
1) Initiate a chat from visitor's side
To resolve: join the chat as an operator and refresh the visitor's page before rejoining the chat.
Environment
Expected behavior
When a visitor selects the Start Chat button, the chat should open.
Actual behavior
When a visitor selects the Start Chat button, a loading icon appears and persists in the chat window. The operator can connect and send messages, but they cannot be seen until the visitor refreshed the page and rejoins the chat.
Steps to reproduce the behavior
1) Initiate a chat from visitor's side To resolve: join the chat as an operator and refresh the visitor's page before rejoining the chat.