Not sure if you are still maintaining this amazing plugin, but we just updated from 1.10.1 to 1.11 for osTicket, and they have changed the response interface a little. When we select our canned response from the list, the text does not populate into the typing area. If i disable the plugin, then the text populates into the text area as expected.
I have noticed that you do not appear to be as active in the osTicket forums as you once were, and I have not been as well. My job duties have pulled me away from having the time to help ntozier respond to users questions. If you are not maintaining this plugin, I completely understand. Some times real life doesn't allow us the time to do the things we once could.
I hope though to hear a response from you either way, so that I know whether to abandon use of it completely, or just until you have the opportunity to rework whatever the devs broke :-)
Thank you for all you do/did for the osTicket community.
Not sure if you are still maintaining this amazing plugin, but we just updated from 1.10.1 to 1.11 for osTicket, and they have changed the response interface a little. When we select our canned response from the list, the text does not populate into the typing area. If i disable the plugin, then the text populates into the text area as expected.
I have noticed that you do not appear to be as active in the osTicket forums as you once were, and I have not been as well. My job duties have pulled me away from having the time to help ntozier respond to users questions. If you are not maintaining this plugin, I completely understand. Some times real life doesn't allow us the time to do the things we once could.
I hope though to hear a response from you either way, so that I know whether to abandon use of it completely, or just until you have the opportunity to rework whatever the devs broke :-)
Thank you for all you do/did for the osTicket community.