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Ambiguous Bing Ads Account #228

Closed jedkirby closed 6 years ago

jedkirby commented 6 years ago

This issue is based around the following file: https://github.com/MicrosoftDocs/BingAds-docs/blob/master/BingAds/bingads-12/guides/sandbox.md.

Within the above file, there's a paragraph which is as follows:

The above steps create a Bing Ads legacy user name that is not supported from Bing Ads API version 12 onwards. To use OAuth in sandbox, you need a sandbox Microsoft account (MSA). To get an MSA that you can use in sandbox, you need to invite a user to work on your account. The following steps show how to invite a user to work on your account.

It then goes on to say you need to invite a new user into the Bing Ads account, however, what it doesn't state is whether this should be done on a sandbox Bing Ads, or a production one.

If it's sandbox, which would make sense, are you meant to make a new Bing Ads account first so you're able to import users into that?

I've tried doing this with a production account, by inviting an account with an @outlook.com email address, follow the steps about clicking the link & create a new email address, using @outlook-int.com however, later on in the registration process it ask's me to verify the code sent to the email (Ending in @outlook-int.com), however, I don't have access to this account so i'm never able to verify / complete the process.

Please could you advise / update your documentation to make this stage a little clearer.


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eric-urban commented 6 years ago

@jedkirby thanks for the feedback. Yes all of the steps in this doc should refer to the sandbox environment i.e., sandbox.bingads.microsoft.com. We will update the doc to make it more explicit. I want to make sure that I understand your repro for "the registration process it ask's me to verify the code sent to the email", because I've never run across it in sandbox. You invited the user from production, is that correct? You should never need to verify such a code if you go through the documented steps and use the sandbox.bingads.microsoft.com environment. Again, we will update the docs to clarify the environment.

Update: And yes, you would first sign up / create a sandbox customer/account without an MSA, and then invite a new user per the documented steps.

jedkirby commented 6 years ago

@eric-urban - I invited the user with the email @outlook.com from our production Bing Ads account, and then continued to follow the steps which are listed in the documentation, i.e. selecting create new email.

Maybe I misunderstood the documentation, as it looks like this should all be done on the sandbox.

jedkirby commented 6 years ago

On another note, attempting to sign in to sandbox.bingads.microsoft.com provides me with the following error, whether I use a @outlook.com or @outlook-int.com email address:

screen shot 2018-05-18 at 15 49 25

I have already raised this with our AM for Bing Ads, who, I believe is communicating it internally, so, apologies if this is repeat information.

eric-urban commented 6 years ago

@jedkirby I'm not able to repro. From the docs side the setup details should be correct. Please continue to work with support and AM. If it turns out there is any detail we can add to the docs please reach out.