Additional info for "No internet access" sections in troubleshooting guide

[Gav-Brown]

Documentation Issue

Suggestion to add extra "no internet access" step/solution to https://learn.microsoft.com/en-us/windows/wsl/troubleshooting

Hi, on your troubleshooting page for WSL you have multiple sections that cover "no internet access" e.g.

• WSL has no network connection on my work machine or in an Enterprise environment
• WSL has no network connectivity once connected to a VPN
• No internet access in WSL

In our use case, corporate laptop with VPN etc, we had no internet access after installing WSL and had to perform two steps.

• The ones documented in WSL has no network connectivity once connected to a VPN regarding editing the /etc/resolv.conf and /etc/wsl.conf files.
• And more importantly, for this ticket, enabling the Windows Hyper-V feature.

This second step should be added to guide as this was required to get the network connection to work. I believe, according to those who found this and reported on https://github.com/microsoft/WSL/issues/7141 you can even uninstall Hyper-V afterwards if you want. But the act of enabling it was what was required to fix the network connection in WSL for us.

Hope this helps.

Link to documentation page

See Documentation Issue section.

Suggested Improvements

See Documentation Issue section.

[mattwojo]

Thanks @Gav-Brown! I'll work with @craigloewen-msft in our next meeting to sort out how to represent this in the troubleshooting. Appreciate the contribution!