WAC - ASHCI cluster - Not connected recently, Sync OK

[pljungstrom]

WAC version 2103.2 - build 1.3.2105.24004

To Reproduce Steps to reproduce the behavior:

1. Go to 'WAC'
2. Click on 'Clusters'
3. Scroll down to 'Home Dashboard'
4. See error - Sync cluster with Azure, Successfully synced with Azure for cluster: "mx1020cph1.dklenovodcg.local", but Status in WAC is "Not connected recently". Portal.azure.com and Azure connection shows Connected— a few seconds ago and green light rebooting WAC does not solve the issue using browser at WAC server itself does not change anything

Expected behavior Status should show synchronized

Screenshots & Additional context

[trungtran-msft]

Hey @pljungstrom,

I was not able to reproduce the issue on my end. I'll file a bug and see if any of our devs are able to.

Thank you, Trung

[prasidharora]

@pljungstrom Can you please run Get-AzureStackHCIRegistration to check if the cluster is registered?

[pljungstrom]

@prasidharora - back from vacation, sorry for late answer but Get-AzureStackHCIRegistration is not recognized as a cmdlet,

@trungtran-msft - I ran other valid checks and sync is still logged as OK in WAC, but not at the front panel. I can also see that billing is not done since 31/7 (last sync date) so I enabled hcisvc log for debug information. I then forced the "sync" and there you see the result - no issues listed and Get-AzureStackCertificate is also valid. I'm seding this warning as it might impact the business due to missing billing

[pljungstrom]

Hi @trungtran-msft

Can I ask you for an update please ?

Thx.

Br Per L

[RebeccaMbulaMs]

Hi @pljungstrom, Still facing this issue on our newer builds? Kind regards!