service support administrator can't create Azure support ticket

[luojunh]

this page shows Service Support Administrator is able to create support ticket in Azure portal, however, the user with this role assigned is failed to create ticket, getting permissions error(attached file please check the error). can we update this document and role description to avoid making confusion?

Service Support Administrator Users with this role can create and manage support requests with Microsoft for Azure and Microsoft 365 services, and view the service dashboard and message center in the Azure portal and Microsoft 365 admin center. For more information, see About admin roles in the Microsoft 365 admin center.

Note

This role was previously named Service Administrator in the Azure portal and Microsoft 365 admin center. It was renamed to Service Support Administrator to align with the existing name in the Microsoft Graph API and Azure AD PowerShell.

Actions Description microsoft.azure.serviceHealth/allEntities/allTasks Read and configure Azure Service Health microsoft.azure.supportTickets/allEntities/allTasks Create and manage Azure support tickets microsoft.office365.network/performance/allProperties/read Read all network performance properties in the Microsoft 365 admin center microsoft.office365.serviceHealth/allEntities/allTasks Read and configure Service Health in the Microsoft 365 admin center microsoft.office365.supportTickets/allEntities/allTasks Create and manage Microsoft 365 service requests microsoft.office365.webPortal/allEntities/standard/read Read basic properties on all resources in the Microsoft 365 admin center

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Document Details

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• ID: 0767aac4-fcd9-eaac-2c30-8f17d8eadd92
• Version Independent ID: a380a828-03f9-e037-3a62-e4165fda7cb6
• Content: Azure AD built-in roles - Microsoft Entra
• Content Source: articles/active-directory/roles/permissions-reference.md
• Service: active-directory
• Sub-service: roles
• GitHub Login: @rolyon
• Microsoft Alias: rolyonService Support Administrator Users with this role can create and manage support requests with Microsoft for Azure and Microsoft 365 services, and view the service dashboard and message center in the Azure portal and Microsoft 365 admin center. For more information, see About admin roles in the Microsoft 365 admin center.

[AjayBathini-MSFT]

@luojunh Thanks for your feedback! We will investigate and update as appropriate.

[ManoharLakkoju-MSFT]

Hi @luojunh Based on the provided error message, it seems that the user may not have the necessary permissions to create a support ticket.

Regarding the document, I understand that it may cause confusion. However, the document accurately reflects the permissions that the Service Support Administrator role should have. It's possible that there may be other factors at play, such as specific subscription or resource group permissions, that are preventing the user from creating a support ticket.

To troubleshoot this issue, I recommend checking the user's permissions at the subscription and resource group levels to ensure that they have the necessary permissions to create a support ticket. Additionally, you may want to check if there are any policies or restrictions in place that could be preventing the user from creating a support ticket.

I hope this helps! Let me know if you have any other questions or concerns.

[luojunh]

Hi ManoharLakkoju,

Thank you for the update.

I agreed that the error is because no enough permissions. based on document and role description, the role service support administrator has permissions to create support ticket, however the users who assigned the role can't. I tried to assign service support administrator at subscription, but can't find this role. so I suspect the role description and document not updated to date.

At 2023-07-07 13:06:10, "ManoharLakkoju-MSFT" @.***> wrote:

Hi @luojunh Based on the provided error message, it seems that the user may not have the necessary permissions to create a support ticket.

Regarding the document, I understand that it may cause confusion. However, the document accurately reflects the permissions that the Service Support Administrator role should have. It's possible that there may be other factors at play, such as specific subscription or resource group permissions, that are preventing the user from creating a support ticket.

To troubleshoot this issue, I recommend checking the user's permissions at the subscription and resource group levels to ensure that they have the necessary permissions to create a support ticket. Additionally, you may want to check if there are any policies or restrictions in place that could be preventing the user from creating a support ticket.

I hope this helps! Let me know if you have any other questions or concerns.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

[ManoharLakkoju-MSFT]

@luojunh I'm going to assign this to the document author so they can take a look at it accordingly

@rolyon Can you please check and add your comments on this doc update request as applicable.

[luojunh]

Hello Team,Any update?发自我的 iPhone在 2023年7月10日，12:33，ManoharLakkoju-MSFT @.***> 写道： @luojunh I'm going to assign this to the document author so they can take a look at it accordingly @rolyon Can you please check and add your comments on this doc update request as applicable.

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: @.***>

[rolyon]

Hi @luojunh Thanks for your feedback. This documentation is autogenerated from the permissions listed in the portal. The documentation for this role exactly matches the permissions currently listed in the portal. Unfortunately, there isn't anything I can do with the documentation. The issue you started with the product team will need to do any further investigation with this role. thanks

[rolyon]

please-close