ERROR while Loading 3D MODEL IN Azure DT

[Thirumurugan-12]

i have uploaded a glb model I followed the instruction but I received an error with the message "Error loading model - This could be a CORS issue, invalid blob url or a network error. Please contact the owner of the container where this asset file is stored or try again later".

Please help me if any possible solution for it. Thank you so much.

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Document Details

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• ID: ac69f51f-8ae3-a7a4-1891-3e194109fb66
• Version Independent ID: 0307345e-1242-5164-6754-4a4b7ab0388c
• Content: Quickstart - Get started with 3D Scenes Studio (preview) - Azure Digital Twins
• Content Source: articles/digital-twins/quickstart-3d-scenes-studio.md
• Service: digital-twins
• GitHub Login: @baanders
• Microsoft Alias: baanders

[Naveenommi-MSFT]

@Thirumurugan-12 It would be great if you could add a link to the documentation you are following for these steps? This would help us redirect the issue to the appropriate team. Thanks!

[Thirumurugan-12]

@Thirumurugan-12 It would be great if you could add a link to the documentation you are following for these steps? This would help us redirect the issue to the appropriate team. Thanks!

https://learn.microsoft.com/en-us/azure/digital-twins/quickstart-3d-scenes-studio

This one

[Naveenommi-MSFT]

@Thirumurugan-12 Thanks for your feedback! We will investigate and update as appropriate.

[baanders]

assign:baanders

Hi @Thirumurugan-12, thanks for reaching out.

The most common causes for this issue are:

1. Missing something in the CORS setup (the screenshot you shared looks different than the one created by following the document steps exactly. You might be missing some headers, and I can't see whether all the methods are enabled).
2. Not having sufficient permissions in the blob storage. You need at least Reader control plane access, and a data access role of Storage Blob Data Owner or Storage Blob Data Contributor.

I would suggest re-running steps 3 and 4 from the Create storage resources section of the document to make sure both of these are set up fully.

[baanders]

If you try repeating those steps and you continue to experience this problem, could you please submit it as a question on the Microsoft Q&A forum for Azure Digital Twins? This is Azure’s preferred destination for community support, and is attended by Microsoft Engineers, Azure Most Valuable Professionals (MVPs), and our expert community. Since I wasn't able to replicate your issue and identify a broad documentation error that needs to be fixed here, the forum is the best next step, as the experts there can help you dig into your specific solution and debug what's happening here.

Thank you!

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