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Missing troubleshooting Guidance for Azure Monitor Agent Inventory and Change Tracking #124218

Closed FunLow closed 2 months ago

FunLow commented 2 months ago

Currently im trying to deploy the Change Tracking and Inventory Extension using the approach mentioned in the Documentation Enable Change Tracking and Inventory.

This is working for some virtual machines but not all expecially SQL Virtual Machines are sending data to the log analytics workspace.

Observable Error messages:

Expeciall for SQL Virtual machines: Symptoms:

C:\WindowsAzure\Logs\Plugins\Microsoft.Azure.ChangeTrackingAndInventory.ChangeTracking-Windows\2.24.0.0

time="2024-08-22T14:38:03+02:00" level=error msg="Failed to find an output stream for CONFIG_CHANGE_BLOB"
time="2024-08-22T14:38:03+02:00" level=error msg="Error sending kusto telemetry data through output handler."
time="2024-08-22T14:38:03+02:00" level=error msg="ama  returned failure response"
time="2024-08-22T14:38:03+02:00" level=error msg="Error while converting to extensionsettings  ama  returned failure response"

While the old Log analytics agent had a separat section for troubleshooting the new implementation for Azure Monitor agent change Tracking Extension doesn't.

For other virtual machines: Symptoms:

When i remove the extension afterwards enable it manually it works. Also if im removing the extension and afterwards enabling using the policy again it still works so it seems like the monitor agent itself have some kind of update issue in combination with the change tracking extension. Please add some guidance to the documentation on how to troubleshoot those issues. This may also be kind of a bug but im not sure about that.

Document Details

services: automation ms.subservice: change-inventory-management ms.date: 06/03/2024 ms.topic: conceptual ms.service: azure-automation Microsoft Alias: @SnehaSudhirG

TPavanBalaji commented 2 months ago

@FunLow Thanks for your feedback! We will investigate and update as appropriate.

TPavanBalaji commented 2 months ago

@FunLow For an issue like this, I'd recommend you reach support team create a support ticket since the support team will be able to respond much more quickly and have a conversation with you to figure out what could be going on.

TPavanBalaji commented 2 months ago

@FunLow Thanks for your feedback and your contribution to Azure docs. Feedback for this repository is moving away from GitHub to a system specific to the Microsoft Learn platform. Issues for this repository will soon be disabled, and additional comments from GitHub will no longer be possible. However, we are now tracking and triaging this issue in the new feedback system. To learn more about our feedback systems, please see Provide feedback for Microsoft Learn content.

TPavanBalaji commented 2 months ago

@FunLow We are going to close this thread, if there are any further questions regarding the documentation, please tag me in your reply and we will be happy to continue the conversation.