search

MicrosoftDocs / azure-docs

Open source documentation of Microsoft Azure
https://docs.microsoft.com/azure
Creative Commons Attribution 4.0 International
10.31k stars 21.5k forks source link

Cannot install User App for Microsoft OMS integration without HI credentials #22954

Closed jamesbannan closed 5 years ago

jamesbannan commented 5 years ago

I wanted to demo this solution for a customer, so I signed up for a ServiceNow Developer instance, but discovered that you can't install the User App for Microsoft OMS Integration without having HI credentials. This means that you have to have access to a paid, enterprise instance of ServiceNow, as you can't get HI credentials through a Developer account. Can you please confirm that this is the case and that I haven't misunderstood the requirements? If not, it basically means that this solution has a high barrier to entry to learn anything about or to demo to potentially interested customers.

Document Details

⚠ Do not edit this section. It is required for docs.microsoft.com ➟ GitHub issue linking.

Mike-Ubezzi-MSFT commented 5 years ago

@jamesbannan Thank you for this detailed feedback. We are investigating and will update you when we have more information to provide.

femsulu commented 5 years ago

To do justice to this feedback, we will need to redirect to the log analytics PM team. Please send mail to AzCommunity@microsoft.com so I have your contact details to share with the PM team. Closing this issue for now as we continue the conversation over email.

@JYOTHIRMAISURI - FYI

jamesbannan commented 5 years ago

@femsulu so I sent the email as requested and got the following automated response:


Your message to cxpcommdai@microsoft.com couldn't be delivered.
--
The group cxpcommdai   only accepts messages from people in its organization or on its allowed   senders list, and your email address isn't on the list.

Can you please confirm whether the email was received?

femsulu commented 5 years ago

Confirmed. i received the mail and will reply shortly. Please disregard the nda message above.

JYOTHIRMAISURI commented 5 years ago

@snehithm

FYIP

snehithm commented 5 years ago

@jamesbannan what you stated is indeed correct. You need a HI account to install any ServiceNow marketplace app (Unfortunately this is a Service Now restriction). If you are a Microsoft field employee, we have a demo set up you can use. You can reach out to us at omsitsmfeedback@microsoft.com

femsulu commented 5 years ago

@snehithm - just FYI that @jamesbannan is not a Microsoft employee and doesn't have access to the internal demo environment. Are there any other options?

jamesbannan commented 5 years ago

So to confirm, if you're not a ServiceNow customer, there's nothing you can do if you want to test or demo either the ITSM Connector solution or the ServiceNow integration with Azure DevOps. Is that correct?

femsulu commented 5 years ago

@ananthradhakrishnan can you comment please?

femsulu commented 5 years ago

Also adding @TimSBenjamin to see if we have any customer-facing demo sites for this scenario.

ananthradhakrishnan commented 5 years ago

@jamesbannan, yes that is correct.

jamesbannan commented 5 years ago

@ananthradhakrishnan OK thanks for the clarification. In which case it would be definitely worth mentioning this prerequisite in the official ITSM Connector documentation.

ananthradhakrishnan commented 5 years ago

@jamesbannan - I think that's a good idea, I'll make the update. Thanks!

srirangs commented 5 years ago

@ananthradhakrishnan Are there any further updates on the OMS installation in ServiceNow side without any HI restrictions? can you pls connect SME here.

dotnetpiper commented 5 years ago

Kindly advise for the same,because i'm also using the developer instance and confronting same issue (HI User) >Kindly advise for the same because want deliver demo to our client. Any help will be highly appreciated.

TimSBenjamin commented 5 years ago

Also adding @TimSBenjamin to see if we have any customer-facing demo sites for this scenario.

There are no public demo environments for this. We will have a repo to build this in your own sub but you will need to connect SNOW using HI creds

TimSBenjamin commented 5 years ago

@javiermicrosoft we need to get this into UVOC for prioritization. @harelbr as owner of the connector I believe

harelbr commented 4 years ago

@nolavime who's the owner for this connector.

perminator commented 4 years ago

can ServiceNow team who developed the "User App for Microsoft OMS integration" link to a Git repo and share? here is the link for how to do it, --> https://docs.servicenow.com/bundle/newyork-application-development/page/build/applications/task/t_LinkAnApplicationToSourceControl.html