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Azure IT Service Management Connector - Automation FAIL #36315

Closed mwdjwan closed 5 years ago

mwdjwan commented 5 years ago

We want to deploy this solution in an automated way. whilst this is easy to do with the ITSM component and join it to log anallytics the following steps aren't documented.

  1. creating a new connection from ITSM to servicenow. there is NO documentation on how to accomplish this through automation.

  2. need to trigger a "sync" from the ITSM solution. if this is not done then we are forced to wait for 15 minutes until we are able to choose ITSM as an endpoint in an action group. otherwise we receive a "something went wrong. Could not get connection details." error. triggering a sync cuts this time down to 3-5 minutes. we require the commands to accomplish this via API.

  3. adding ITSM into an action group. again, there is NO documentation on how to accomplish this through automation.

i've emailed:

'Abhishek Verma (AZURE)' Abhishek.Verma@microsoft.com; 'Ananth Radhakrishnan' anantr@microsoft.com; 'ITSM Connector Feedback' omsitsmfeedback@microsoft.com

but 3 days have gone past and am yet to receive a response.

this is 2019. we shouldn't be forced to do anything through a console.

KrishnaG-MSFT commented 5 years ago

@mwdjwan Thanks for reaching out to us, but at this time it does not look like you are referring to a document. Please provide us the document link to take some action on this issue here. On the other hand, I have reminded the mentioned team (ITSM Connector Feedback team) / staff regarding your feedback.

KrishnaG-MSFT commented 5 years ago

@mwdjwan As I haven't got any response with a document link that you are referring to, so I will be closing this issue now.