Operations response status is always "not started"

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Operations response status is always "not started" #43867

Closed sirjun05 closed 4 years ago

sirjun05 commented 4 years ago

Hi,

I'm trying to enroll an audio into an identification profile , the audio format is correct and when i try to get the operation status, it always return "not started". What's happening? I can't continue what I'm doing because of this. Thanks!

Document Details

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ID: 3604fe7e-46a3-6f5b-41e0-d3e69e01c8ae
Version Independent ID: 9415c8a5-177e-fe11-7198-3d97ed438dc8
Content: What is the Speaker Recognition API? - Azure Cognitive Services
Content Source: articles/cognitive-services/Speaker-recognition/Home.md
Service: cognitive-services
Sub-service: speaker-recognition
GitHub Login: @dwlin
Microsoft Alias: nitinme

AshokPeddakotla-MSFT commented 4 years ago

@sirjun05 Thanks for the feedback! We are currently investigating and will update you shortly.

YutongTie-MSFT commented 4 years ago

@sirjun05 We will now proceed to close this thread since this is not a document isssue. If there are further questions regarding this matter, please respond here and @YutongTie-MSFT and we will gladly continue the discussion.

@GiftA-MSFT @ram-msft Could you please check the status of escalation if there is a bug filed? Thanks.

ram-msft commented 4 years ago

@sirjun05 Could you please share the snapshots of the same.The following sample with add profile, upload a audio file and enroll a user. After successfully enrolling the user I tried to identify the user using the identify and it was able to successfully identify the enrolled user. Here is a screen shot of the same: Please follow the below for Get Operations status with operation id: https://westus.dev.cognitive.microsoft.com/docs/services/563309b6778daf02acc0a508/operations/5645c725ca73070ee8845bd6

sirjun05 commented 4 years ago

@ram-msft it's happening again in enrollment, same thing with identification . It's working fine yesterday. Could you tell me why is this happening? the problem is not in my code but probably in the Service. Yesterday and the other day, i can do things normally, such as enrollment and identification, but now look. Thanks!, I will really appreciate any replies.

ram-msft commented 4 years ago

@sirjun05 we would recommend to raise a Azure support desk ticket from Help+Support blade from Azure portal.This will help you to share the details securely and work with an engineer who can provide more insights about the issue that if it can be replicated. We have forwarded the same to the product team to check.