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Open source documentation of Microsoft Azure
https://docs.microsoft.com/azure
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Where is the SKU documentation? #55526

Closed LukeCarrier closed 4 years ago

LukeCarrier commented 4 years ago

Nowhere in the Key Vault documentation that I've seen explains the distinction between standard and premium SKUs. I can find the information from third parties, but it's utterly bizarre that MSFT makes no effort to explain it.

You should hire external folks with no attachment to the services to review these docs; they're generally very unhelpful.

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SumanthMarigowda-MSFT-zz commented 4 years ago

@LukeCarrier Thanks for your question. We are checking on this and will respond to you soon.

souravmishra-msft commented 4 years ago

@LukeCarrier, I apologize for the inconvenience caused. The Overview page do miss out on explaining the SKUs available for Key Vault. But you an find the SKU details on our official docs too. Please find them below: https://azure.microsoft.com/en-in/pricing/details/key-vault/

Each Azure Service has a Product overview page that has a dedicated tab called pricing that lists the SKUs and the comparision.

Hope this helps.

We are closing this thread for now. Do let us know if any more queries around this so that we can re-open this thread for you again.

LukeCarrier commented 4 years ago

It’s disappointing that the ticket has been closed without even considering navigation changes.

Never mind, it’s your product and your customer experience.

souravmishra-msft commented 4 years ago

@LukeCarrier, Please dont take this in a wrong way. I have already taken your feedback and I have already started an internal thread with the author regarding the same so that we can collate the SKU details in the overview page itself, so that in future customers doesnt face the same issue. I have reopened this thread again.

LukeCarrier commented 4 years ago

@souravmishra-msft it's frustrating, especially as someone that's tried to raise PRs against these docs in the past and was stonewalled for months until the change was no longer relevant because someone decided to just copy a bunch of irrelevant Windows documentation over the top of the page, to see issues get closed without the problems being addressed.

The documentation is difficult to navigate and search, and a lot of the content assumes far too much prior knowledge. Instead of closing issues that raise problems like this without a resolution, it would be nice for there to be a discussion about possible improvements like almost every other project on GitHub.

This is representative of our experience with Azure as a whole -- a half-baked platform with a ton of bugs where defects just get lost in the system. If you don't want to improve, don't waste my time by soliciting feedback in the first place.

I won't be submitting any feedback in the future, it never goes anywhere.