Closed eckartbindewald closed 3 years ago
YutongTie-MSFT
commented
3 years ago @eckartbindewald I am sorry this case happened. It's sure that you can get your refund if this happen in accidence. Please go ahead to create a ticket by https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest and select billing and also the target subscription. Please add more details in this ticket according to your case. Thanks a lot.
eckartbindewald
commented
3 years ago Thank you for the kind words and helpful suggestion! I did indeed create a support ticket to that effect. Best regards, Eckart Bindewald
From: YutongTie-MSFT @.> Sent: Sunday, April 11, 2021 8:13 PM To: MicrosoftDocs/azure-docs @.> Cc: Bindewald, Eckart @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Charged Hundreds of Dollar - very upsetting (#73578)
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
@eckartbindewaldhttps://github.com/eckartbindewald I am sorry this case happened. It's sure that you can get your refund if this happen in accidence. Please go ahead to create a ticket by https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest and select billing and also the target subscription. Please add more details in this ticket according to your case. Thanks a lot.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftDocs/azure-docs/issues/73578#issuecomment-817399392, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AKMQSKGHZLJ5RJLVRFYAUMLTII3LBANCNFSM42XVL56A.
YutongTie-MSFT
commented
3 years ago @eckartbindewald Please let us know if anything need more help for this case. We will now proceed to close this thread. If there are further questions regarding this matter, please respond here and @YutongTie-MSFT and we will gladly continue the discussion.
eckartbindewald
commented
3 years ago OK, last month I was charged a rather large amount despite my complaint. I then made sure shut down those two virtual machines that were running due to that regrettable tutorial I worked on. Today I obtain ANOTHER charge even though I thought I shut down everything. If this cannot be resolved I will involve the Better Business Bureau Please have someone contact me to help me shut down everything! Does it play a role I am educator in a computer science department and head of an industrial data science team? Not sure if I should bring it up but I am expected this matter of my personal funds being charged for things I do not want to be taken seriously or i will escalate it.
Eckart Bindewald, PhD Hood College Frederick, MD 21701
From: YutongTie-MSFT @.> Sent: Monday, April 12, 2021 12:58 AM To: MicrosoftDocs/azure-docs @.> Cc: Bindewald, Eckart @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Charged Hundreds of Dollar - very upsetting (#73578)
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
@eckartbindewaldhttps://github.com/eckartbindewald Please let us know if anything need more help for this case. We will now proceed to close this thread. If there are further questions regarding this matter, please respond here and @YutongTie-MSFThttps://github.com/YutongTie-MSFT and we will gladly continue the discussion.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftDocs/azure-docs/issues/73578#issuecomment-817479761, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AKMQSKB4I5VKGRXWKOJ5JXDTIJ4V5ANCNFSM42XVL56A.
eckartbindewald
commented
3 years ago Ladies and Gentlemen:
Last month I was charged a rather large amount despite my complaint. My complaint led to no action on your side, and I was charged against my protest for resources I did not make use of. I then made sure shut down those two virtual machines that were running due to that regrettable Microsoft AutoML tutorial I worked on. Today I obtain ANOTHER charge even though I thought I shut down everything. Please see attachment. Below you are confirming that my Azure subscription has been cancelled. If my Azure subscription is cancelled as you confirmed below how come I am still being charged new items every month? If this cannot be resolved I will involve the Better Business Bureau and I am tempted to publish an article about the dangers of trying tutorials involved paid subscriptions. Please have someone contact me to help me shut down everything! I can be reached at this email or better via phone at 240-566-2819. Does it play a role I am educator in a computer science department and head of an industrial data science team? I expect this matter of my personal funds being charged for things I do not want to be taken seriously or i will escalate it.
Eckart Bindewald, PhD Hood College Frederick, MD 21701 240-566-2819
From: Varsha Un @.> Sent: Monday, April 12, 2021 2:28 PM To: Bindewald, Eckart @.> Cc: @. @.>; Varsha Un @.>; Support DL Microsoft @.> Subject: Charged large sums after tutorial - TrackingID#2104120040000212
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
Hello Eckart,
Thank you for contacting Microsoft Support. My name is Varsha.
I understand that you are concerned about charges.
Upon reviewing, I see that Azure subscription 1: f5ffb06c-4e88-40ad-9a62-69d2b742a264 which was cancelled on Apr 11, 2021.
Invoice: G003826661 is for the billing 03/01/2021 - 03/31/2021 for the usage of Virtual Machines(Dv2 Series and Dv3 Series).
@.***
Also there is an unbilled charges of 90.64 USD for the usage of Virtual Machines(Dv2 Series and Dv3 Series) till 4/11/2021.
@.***
You have been charged for the usage as per the Pay-As-You-Go rates
For more information you can refer this link: https://azure.microsoft.com/en-in/pricing/details/virtual-machines/linux/
Let me know if you have any additional questions. I will glad to assist you.
I look forward for your reply!
Regards, Varsha | Support Engineer | Azure Subscription Management Support Email: @.**@.> | Manager: @.**@.> Working Hours: 07:00 AM – 04:00 PM (Monday - Friday ) UTC | Local Timehttps://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.timebie.com%2Fstd%2Fgmt.php&data=02%7C01%7Cv-va1%40microsoft.com%7C6d9d728540ab460c097108d817e55bd4%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637285621140706654&sdata=ZA80njkzMR8XFmj4MI0KJ1L%2FVkk8oDrrOLQIBAOkJt4%3D&reserved=0
To Reach an Azure support engineer outside of my working hours, please email @. @.> referencing your support incident number and one of our engineers will reach out to you. Service Dashboardhttps://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fazure.microsoft.com%2Fstatus&data=02%7C01%7Cv-va1%40microsoft.com%7C6d9d728540ab460c097108d817e55bd4%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637285621140716649&sdata=cUk%2BnBop8hPYbG7zjGQf6TqBLEqWoDWA%2BDAacBhVOBk%3D&reserved=0 | Create a Casehttps://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade | Azure Announcementshttps://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fazure.microsoft.com%2Fen-us%2Fblog%2Ftopics%2Fannouncements%2F&data=02%7C01%7Cv-va1%40microsoft.com%7C6d9d728540ab460c097108d817e55bd4%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637285621140716649&sdata=zQ15C1MyAJ5JOo1susE7kVzl9YG57wpGss5wfbWeIn4%3D&reserved=0 | Have an idea or a suggestion?https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffeedback.azure.com%2Fforums%2F34192--general-feedback&data=02%7C01%7Cv-va1%40microsoft.com%7C6d9d728540ab460c097108d817e55bd4%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637285621140726641&sdata=fT54Ag9nTha38JJlQslIBHJdXkhoSfOWaYUYGtGRDoU%3D&reserved=0
Azure Support will never ask for your account password nor your full credit card number. For your own privacy and security NEVER send your credentials or credit card number in email
eckartbindewald
commented
3 years ago Ladies and Gentlemen:
Last month I was charged a rather large amount despite my complaint. My complaint led to no action on your side, and I was charged against my protest for resources I did not make use of. I then made sure shut down those two virtual machines that were running due to that regrettable Microsoft AutoML tutorial I worked on. Today I obtain ANOTHER charge even though I thought I shut down everything. Please see attachment. Below you are confirming that my Azure subscription has been cancelled. If my Azure subscription is cancelled as you confirmed below how come I am still being charged new items every month? If this cannot be resolved I will involve the Better Business Bureau and I am tempted to publish an article about the dangers of trying tutorials involved paid subscriptions. Please have someone contact me to help me shut down everything! I can be reached at this email or better via phone at 240-566-2819. Does it play a role I am educator in a computer science department and head of an industrial data science team? I expect this matter of my personal funds being charged for things I do not want to be taken seriously or i will escalate it.
Eckart Bindewald, PhD Hood College Frederick, MD 21701 240-566-2819
From: YutongTie-MSFT @.> Sent: Monday, April 12, 2021 12:58 AM To: MicrosoftDocs/azure-docs @.> Cc: Bindewald, Eckart @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Charged Hundreds of Dollar - very upsetting (#73578)
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
@eckartbindewaldhttps://github.com/eckartbindewald Please let us know if anything need more help for this case. We will now proceed to close this thread. If there are further questions regarding this matter, please respond here and @YutongTie-MSFThttps://github.com/YutongTie-MSFT and we will gladly continue the discussion.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftDocs/azure-docs/issues/73578#issuecomment-817479761, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AKMQSKB4I5VKGRXWKOJ5JXDTIJ4V5ANCNFSM42XVL56A.
YutongTie-MSFT
commented
3 years ago @eckartbindewald Hello, sorry for the experience. This forum is for documentation issues so our help is limited here. But I can help you to check on your case to see what happened if you can share the ticket number. Thanks for your understanding.
eckartbindewald
commented
3 years ago Thank you so much - any help is appreciated, because I am not entirely sure how to procede from here. Regards, Eckart Bindewald
From: YutongTie-MSFT @.> Sent: Monday, May 10, 2021 4:24 PM To: MicrosoftDocs/azure-docs @.> Cc: Bindewald, Eckart @.>; Mention @.> Subject: Re: [MicrosoftDocs/azure-docs] Charged Hundreds of Dollar - very upsetting (#73578)
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
@eckartbindewaldhttps://github.com/eckartbindewald Hello, sorry for the experience. This forum is for documentation issues so our help is limited here. But I can help you to check on your case to see what happened if you can share the ticket number. Thanks for your understanding.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftDocs/azure-docs/issues/73578#issuecomment-837281119, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AKMQSKAL326Y6AJIMGD3LILTNA6I3ANCNFSM42XVL56A.
YutongTie-MSFT
commented
3 years ago @eckartbindewald Could you please share the ticket number since you mentioned you have created one already? Thanks.
eckartbindewald
commented
3 years ago Hello Eckart,
My sincere apologise for the delayed response.
I will contact my advisory team regarding your query and I will surely get back to you within 2-3 business days.
Appreciate your patience over the process.
Best Regards, Varsha | Support Engineer | Azure Subscription Management Support Email: @.**@.> | Manager: @.**@.> Working Hours: 07:00 AM – 04:00 PM (Monday - Friday ) UTC | Local Timehttps://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprotect-eu.mimecast.com%2Fs%2Fj3pKCx1vDsL17KU84Wbp%3Fdomain%3Dnam06.safelinks.protection.outlook.com&data=04%7C01%7Ctom.stephens%40stephens-it.com%7C81537bd9b8a346b8170108d909aa2c44%7C71a164845c58402cb824e3a6b67b5844%7C1%7C0%7C637551448755691931%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rWI7F3DW5hgO8U8Aate%2FNHSk5FofjKsWgFA54IiGSbM%3D&reserved=0
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Azure Support will never ask for your account password nor your full credit card number. For your own privacy and security NEVER send your credentials or credit card number in email
------------------- Original Message ------------------- From: Eckart Bindewald @.>; Received: Mon May 10 2021 20:54:09 GMT+0530 (India Standard Time) To: Varsha Unknown @.>; Cc: @.; @.; @.***; Subject: Re: Charged large sums after tutorial - TrackingID#2104120040000212
Ladies and Gentlemen:
Last month I was charged a rather large amount despite my complaint. My complaint led to no action on your side, and I was charged against my protest for resources I did not make use of. I then made sure shut down those two virtual machines that were running due to that regrettable Microsoft AutoML tutorial I worked on. Today I obtain ANOTHER charge even though I thought I shut down everything. Please see attachment. Below you are confirming that my Azure subscription has been cancelled. If my Azure subscription is cancelled as you confirmed below how come I am still being charged new items every month? If this cannot be resolved I will involve the Better Business Bureau and I am tempted to publish an article about the dangers of trying tutorials involved paid subscriptions. Please have someone contact me to help me shut down everything! I can be reached at this email or better via phone at 240-566-2819. Does it play a role I am educator in a computer science department and head of an industrial data science team? I expect this matter of my personal funds being charged for things I do not want to be taken seriously or i will escalate it.
Eckart Bindewald, PhD Hood College Frederick, MD 21701 240-566-2819
From: Varsha Un @.> Sent: Monday, April 12, 2021 2:28 PM To: Bindewald, Eckart @.> Cc: @. @.>; Varsha Un @.>; Support DL Microsoft @.> Subject: Charged large sums after tutorial - TrackingID#2104120040000212
[CAUTION - External Email] This email originated from outside of Hood College. DO NOT click on links, open attachments or respond to requests if you were not expecting this email.
Hello Eckart,
Thank you for contacting Microsoft Support. My name is Varsha.
I understand that you are concerned about charges.
Upon reviewing, I see that Azure subscription 1: f5ffb06c-4e88-40ad-9a62-69d2b742a264 which was cancelled on Apr 11, 2021.
Invoice: G003826661 is for the billing 03/01/2021 - 03/31/2021 for the usage of Virtual Machines(Dv2 Series and Dv3 Series).
@.***
Also there is an unbilled charges of 90.64 USD for the usage of Virtual Machines(Dv2 Series and Dv3 Series) till 4/11/2021.
@.***
You have been charged for the usage as per the Pay-As-You-Go rates
For more information you can refer this link: https://azure.microsoft.com/en-in/pricing/details/virtual-machines/linux/
Let me know if you have any additional questions. I will glad to assist you.
I look forward for your reply!
Regards, Varsha | Support Engineer | Azure Subscription Management Support Email: @.**@.> | Manager: @.**@.> Working Hours: 07:00 AM – 04:00 PM (Monday - Friday ) UTC | Local Timehttps://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.timebie.com%2Fstd%2Fgmt.php&data=02%7C01%7Cv-va1%40microsoft.com%7C6d9d728540ab460c097108d817e55bd4%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637285621140706654&sdata=ZA80njkzMR8XFmj4MI0KJ1L%2FVkk8oDrrOLQIBAOkJt4%3D&reserved=0
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Azure Support will never ask for your account password nor your full credit card number. For your own privacy and security NEVER send your credentials or credit card number in email
I tried learning about Azure. I was going through the AutoML tutorial - and I successfully ran the demo cases on this tutorial page. Two months later while reviewing my credit card bill I was shocked to see that I have been charged more than a hundred dollar month after month since then! Apparently I forgot to switch off a virtual machine that I used for this tutorial. I am so upset! How can this be possible? Microsoft Azure is one of the leading products and should not rely on gotcha-type business when a customer in good faith tries out a little demo! How can I get a refund?
Eckart Bindewald
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