What exchange plan needed to access users contacts & events

[sherlock1982]

I have a user with Microsoft Teams Exploratory license assigned. When I try to acces it's contacts or events with Graph I get the followin error:

MailboxNotEnabledForRESTAPI Message: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

On the other hand Microsoft 365 F1 works fine.

From my understanding I need to have a plan for exchange service for this to work. Microsoft Teams Exploratory has EXCHANGE_S_STANDARD. Microsoft 365 F1 has EXCHANGE_S_FOUNDATION.

I thought any exchange plan should work. Could you please state which EXCHANGE_* plans are needed for that? Or am I doing something wrong here?

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Document Details

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• ID: 7c245452-161d-89a1-c026-99a0721cf071
• Version Independent ID: 16dec59a-eb83-1837-4efd-4645e7aeaed2
• Content: Product names and service plan identifiers for licensing - Azure AD
• Content Source: articles/active-directory/enterprise-users/licensing-service-plan-reference.md
• Service: active-directory
• Sub-service: enterprise-users
• GitHub Login: @Nicholak-MS
• Microsoft Alias: nicholak

[JamesTran-MSFT]

@sherlock1982 Thanks for your feedback! We will investigate and update as appropriate.

[JamesTran-MSFT]

@sherlock1982 I've assigned this issue to the author to see if they can add to our documentation - what Exchange license is required to access the Mail REST API.

When it comes to troubleshooting your issue, I'd recommend leveraging our Q&A forum by posting your issue there so our community, and MVPs can further assist you in troubleshooting this issue or finding potential workarounds.

office-exchange-hybrid-itpro microsoft-graph-mail

Thank you for your time and patience throughout this issue.

[Nicholak-MS]

Hi @sherlock1982 I believe I have located some internal folks who can assist with your inquiry, but we need some details that we should communicate through email. Can I contact you at the email address associated with your GitHub account?

[sherlock1982]

Yes absolutely

[Nicholak-MS]

great, please expect an email shortly.