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Misleading information on Viewer Role, Power BI #3383

Open AUT-sjho opened 3 years ago

AUT-sjho commented 3 years ago

Describe the bug The information written on the page for viewer role in Power BI is misleading. Even if you have a premium subscription and a premium workspace setup, the users that are assigned as viewers are prompted to upgrade to pro in order to actually view the content.

To Reproduce Steps to reproduce the behavior:

  1. Go to https://docs.microsoft.com/en-us/business-applications-release-notes/april19/business-intelligence/power-bi-service/viewer-role and https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-new-workspaces

  2. The description about viewer role on these pages are wrong and misleading.

Expected behavior Be clear on what the premium workspace and viewer role provides. Customers will purchase premium thinking this would solve licensing issues whereas in reality it doesn't.

Screenshots image image image

welcome[bot] commented 3 years ago

Thank you for creating the issue! One of our team members will get back to you shortly with additional information. If this is a product issue, please close this and contact the particular product's support instead (see https://support.microsoft.com/allproducts for the list of support websites).

gewarren commented 3 years ago

@maggiesMSFT Can you look at this issue?

maggiesMSFT commented 3 years ago

Hi, @AUT-sjho -- Thanks for asking! That certainly was the way the product was working. I'll check to see if something has changed.

One follow-up question: Is this one of the 'classic' workspaces, or one of the new workspaces? Thanks

AUT-sjho commented 3 years ago

@maggiesMSFT no, definitely new workspaces, you could have a look at Case ID 120072624000614 in Power BI support for more refrence to the misleading information. I thought the documentation would have been changed by now though. We initially thought that viewers would be able to view all shared content on all platforms(web, app, desktop app) but that wasn't the case and the conclusion was that this was not an error and it was by design.

Hope the case helps clarify the errors

maggiesMSFT commented 3 years ago

Hi, @AUT-sjho -- here's what I've found out so far. The docs are correct as is, so: "Sounds like a bug if it really is a user who has viewer role and not any other role. Remember that users may get roles through security groups." I'll let you know if I hear more. Thanks!