Azure BOT not opening as an app from the new Teams.

[JiaudheenAM-RTContractor]

Hi, My Azure Bot which was working fine as a Teams app in the classic teams is not working from the new teams. The same can be seen working as a chat channel in new teams. Only through app it's not working.

I am getting the following error, "There was a problem reaching this app."

We now shifted back to classic teams as a work around. Please let us know what could be issue and the resolution.

Thanks

[microsoft-github-policy-service[bot]]

Hi JiaudheenAM-RTContractor! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[Prasad-MSFT]

@JiaudheenAM-RTContractor - We tried to repro this issue using New Teams, however this is working fine at our end.

[JiaudheenAM-RTContractor]

Is there anything specific we should do?

Because the same app, when I shift back to classic teams, it's working. Please advise. Our's is an Azure Bot service built using BOT framework.

[Prasad-MSFT]

@JiaudheenAM-RTContractor - Is there any console error you were getting?

[JiaudheenAM-RTContractor]

I do not see any console error either in the bot service (Monitoring/Logs) or in my app service (AppStream or in Kudu logs). Please guide me, where should I investigate further?

[JiaudheenAM-RTContractor]

@Prasad-MSFT Any updates?

[Prasad-MSFT]

@JiaudheenAM-RTContractor - Is it happening only at your end or for all users in your organization?

[JiaudheenAM-RTContractor]

@JiaudheenAM-RTContractor - Is it happening only at your end or for all users in your organization?

@Prasad-MSFT >> Happening for whole organization.

[Prasad-MSFT]

As we don't have repro for this scenario, could you please provide the tenant details along with the app name that's deployed in that tenant, so that we can raise bug for this, and engineering team can do analysis.

[JiaudheenAM-RTContractor]

@Prasad-MSFT Here are the details, Tenant Name: Rio Tinto (riotinto.onmicrosoft.com) Tenant Id: 4341df80-fbe6-41bf-89b0-e6e2379c9c23

Bot App Name: BPAFinnBot Bot App Id: 93930f5b-a025-48fc-b71a-e2f3bc859e42

Teams App Name: Finn ChatBot Manifest Id: 29785a27-0a8f-4022-a0df-37ee02985466

[Prasad-MSFT]

@JiaudheenAM-RTContractor - Although we don't have repro of this issue, we have raised a bug for the same. We will inform you once we get any further update from engineering team. Thanks!

[Prasad-MSFT]

Hi @JiaudheenAM-RTContractor - Could you please share network trace (HAR files) for both expected and error, so that it would be easier to investigate?